Customer Service Officer

Refresh Group Pte Ltd; Singapore; On-site; SGD 17,000 - 22,000; Full time

Job summary

Refresh Group in Singapore is seeking a customer service-focused associate to handle appointments, incoming calls, and checkout transactions, while offering treatment recommendations. You will build strong relationships with existing and new customers, deliver professional consultations, handle feedback, and follow up on customers’ needs.

Weekend and public holiday work is required to support store operations.

Qualifications

• Pleasant personality with patience
• Experience handling counter systems / POS
• Good communication skills
• Relevant work experience preferred
• Must work on weekends and public holidays

Responsibilities

• Handle customer appointments booking, incoming call & register customers
• Handle check out transactions on the computer system
• Provide excellent customer service and treatment recommendation to customers
• Relationship building with existing and new customers to maximize sale opportunities
• Handle customer problem and feedback
• Deliver professional consultation and evaluation of customers’ needs
• Follow up consultation with customers with regards to their treatments and products purchased

Skills

Customer service

Communication

Patience

Sales focus

Team player

Tools

POS system

Job description

Join Refresh Group, which is backed by TPC (Tsao Pao Chee), a purpose-led business group focused on advancing the Well-being Economy through an integrated ecosystem of businesses and services.

Benefit from opportunities for professional growth, cross-market exposure and collaboration within a wider regional well-being ecosystem.

Job Description

• Handle customer appointments booking, incoming call & register customers
• Handle check out transactions on the computer system
• Provide excellent customer service and treatment recommendation to customers
• Relationship building with existing and new customers to maximize sale opportunities
• Handle customer problem and feedback
• Deliver professional consultation and evaluation of customers’ needs
• Follow up consultation with customers with regards to their treatments and products purchased

Job Requirement

• Pleasant personality and have great patience
• Able to handle counter system
• Good in communication
• Relevant work experience preferred
• Must be able to work on weekends and public holidays