Retail Brand Educator [Full Time]

OUR SECOND NATURE PTE. LTD.; Singapore; On-site; SGD 27,000 - 38,000; Full time

Benefits offered by this job

Employee discount

Food allowance

Health insurance

Professional development

Job summary

OUR SECOND NATURE PTE. LTD. is seeking a Retail Brand Educator in Singapore to embody our values and be the first touchpoint of the customer journey.

You should have a keen eye for brand aesthetics, a friendly attitude, and strong English communication to tell our story with warmth. In our small team, you will wear multiple hats—from operations to customer service, inventory, and events. Weekend availability is required, with a minimum commitment of 6 months and benefits including health

Qualifications

• Impeccable customer service skills.
• Honest, hardworking, responsible, proactive and a collaborative team player.
• Must commit to 44 hours a week, including one day each weekend.
• Positive energy and brand storytelling aligned with brand aesthetics.
• Excellent communication in English.

Responsibilities

• Executing and overseeing day to day operations i.e., Opening/Closing, thoughtful inventory management and stock replenishments, customer service, cashiering, sales reporting, visual merchandising, store cleanliness, goods receiving or deliveries
• Delivering excellent in-store customer service to enhance overall customer experience
• Taking lead in rostering, and shift assignments
• Observe, and actively seek for ways to improve store and customer experience
• Supporting in the execution of in-store activities, events or campaigns
• Assisting the team with any other assigned ad-hoc duties
• Reporting to Retail & Community Manager & Founding Brand Director

Skills

Customer service

Team player

English communication

Attention to detail

Time management

Job description

JOB DESCRIPTION & REQUIREMENTS

We're looking for someone with a genuinely good attitude-someone fun, friendly, proactive and takes pride in everything they do-to join our team as a Retail Brand Educator.

First things first: you would need to know and understand the brand, and embody our values. This is crucial because you are now the first physical touchpoint of a customer's journey with the brand. If you have a keen eye for detail, appreciate patterns and colours, think with your head and act with your heart, then you may just be the person we are searching for.

Since we are a small brand and team, sometimes our roles get mixed up, and we each wear more than one hat! That means, you aren't just a body operating our physical space; you are a member of our team, and every member has the ability to effect change and reach our collective aim of delivering kindness and joy through our brand. Do apply only if you are comfortable with this fact.

Prior experience in customer-facing roles is recommended but not required.

Responsibilities include:

• Executing and overseeing day to day operations i.e., Opening/Closing, thoughtful inventory management and stock replenishments, customer service, cashiering, sales reporting, visual merchandising, store cleanliness, goods receiving or deliveries
• Delivering excellent in-store customer service to enhance overall customer experience
• Taking lead in rostering, and shift assignments
• Observe, and actively seek for ways to improve store and customer experience
• Supporting in the execution of in-store activities, events or campaigns
• Assisting the team with any other assigned ad-hoc duties
• Reporting to Retail & Community Manager & Founding Brand Director

Skills & Requirements:

• Impeccable customer service skills
• Honest, hardworking, responsible, proactive and a collaborative team player
• Must commit to 44 hours a week, including one day each weekend (Saturday and/or Sunday)
• Positive energy and approachable with a willingness to learn
• Great understanding of the brand aesthetics and values
• Excellent communication skills, with a strong command of English to ensure excellent customer service and consistent brand storytelling
• Ability to multitask, prioritise, and manage time effectively
• Minimum commitment period of 6 months

Job Type: Full-time

Benefits:

• Employee discount
• Food allowance
• Health insurance
• Professional development

Work Location: In person