Retail Manager

YS LIFESTYLE HOLDINGS PTE. LTD.; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

YS LIFESTYLE HOLDINGS PTE. LTD. is seeking a Retail Manager to drive sales and run multiple outlets efficiently in Singapore. You will lead a team, monitor daily operations, ensure customer service excellence, and maintain store standards while controlling costs and inventory.

Responsibilities include staff scheduling, coaching, recruitment support, and reporting on sales and performance. Weekend shifts may be required.

Qualifications

• Degree or equivalent qualification in Retail Management, Business Administration, or a related field.
• At least 3-5 years of retail experience, with supervisory or management experience preferred.
• Strong leadership, communication, and customer service abilities.

Responsibilities

• Oversee day-to-day operations of assigned retail outlets.
• Drive sales, monitor KPIs, and implement strategies to improve performance.
• Lead, supervise, and coach the retail team to meet targets.
• Ensure high standards of customer service and store presentation.
• Manage staff schedules, attendance, and performance evaluations.
• Coordinate with warehouse and other departments for stock replenishment.
• Prepare and submit regular sales, inventory, and operational reports.
• Ensure compliance with policies, safety, and cash handling procedures.

Skills

Leadership

Communication

Customer service

Problem-solving

Organization

Time management

Independent work

Weekend availability

Education

Retail Management degree

Business Administration

Tools

Microsoft Office

Basic reporting systems

Job description

The Retail Manager is responsible for the overall management and performance of assigned retail outlets. The role focuses on driving sales, maintaining operational standards, managing employees, ensuring excellent customer service, and achieving business objectives.The Retail Manager is expected to lead and motivate the retail team, monitor daily operations, identify areas for improvement, and ensure that company policies and procedures are consistently followed.

Key Responsibilities

1. Store Operations

• Oversee the day-to-day operations of assigned retail outlets.
• Ensure the outlet is properly opened and closed according to company procedures.
• Maintain high standards of store cleanliness, presentation, merchandising, and organization.
• Ensure all company policies, procedures, and operational standards are followed.
• Monitor store activities and resolve operational issues promptly.
• Ensure proper handling of cash, payment transactions, and daily sales closing.

2. Sales & Business Performance

• Drive sales performance and achieve monthly and yearly sales targets.
• Monitor daily, weekly, and monthly sales performance and identify areas for improvement.
• Develop and implement strategies to increase sales and improve outlet performance.
• Monitor key performance indicators such as sales, average transaction value, conversion rate, and customer traffic.
• Identify business opportunities and provide feedback to management.

3. Staff Management

• Lead, supervise, and motivate the retail team to achieve business objectives.
• Plan and manage staff schedules and manpower requirements according to business needs.
• Monitor employee attendance, punctuality, performance, and conduct.
• Conduct coaching and on-the-job training for employees.
• Provide guidance and support to employees to improve their knowledge, skills, and performance.
• Assist management with recruitment, onboarding, performance evaluation, and disciplinary matters when required.
• Ensure adequate manpower coverage during peak periods, weekends, and public holidays.

4. Customer Service

• Ensure customers receive a high standard of service and shopping experience.
• Handle customer feedback, enquiries, and complaints professionally.
• Resolve customer issues promptly and escalated serious matters to management when necessary.
• Monitor staff service standards and provide coaching where required.
• Build strong customer relationships and encourage repeat business.

5. Inventory & Stock Management

• Monitor inventory levels and ensure sufficient stock is available to support sales.
• Conduct regular stock checks and assist with stocktaking activities.
• Minimize stock discrepancies, losses, damages, and wastage.
• Ensure proper receiving, storage, display, and replenishment of merchandise.
• Coordinate with the warehouse or relevant departments regarding stock replenishment and transfers.

6. Visual Merchandising & Store Standards

• Ensure products are displayed according to company guidelines.
• Maintain proper product arrangement, pricing, promotional materials, and store displays.
• Ensure the outlet maintains a professional and attractive appearance.
• Implement promotional campaigns and new product launches according to company instructions.

7. Reporting & Administration

• Prepare and submit regular sales, manpower, inventory, and operational reports.
• Monitor outlet expenses and ensure proper use of company resources.
• Maintain accurate records and documentation.
• Communicate operational issues, customer feedback, and staff matters to management.
• Support management in implementing new policies, procedures, and business initiatives.

8. Compliance & Risk Management

• Ensure compliance with company policies, workplace safety requirements, and relevant regulations.
• Ensure proper handling of cash, company property, inventory, and confidential information.
• Report incidents, losses, accidents, or other irregularities to management promptly.
• Maintain a safe and secure working environment for employees and customers.

Requirements

• Degree or equivalent qualification in Retail Management, Business Administration, or a related field is preferred.
• At least 3-5 years of retail experience , with supervisory or management experience preferred.
• Strong leadership and people management skills.
• Good communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Sales-driven with a strong focus on achieving targets.
• Good organizational and time-management skills.
• Able to work independently and handle multiple operational matters.
• Comfortable working on weekends, public holidays, and shifts when required.
• Proficient in Microsoft Office and basic reporting systems.
• Experience in multi-outlet retail operations would be an advantage.