Restaurant Operations Leader for Guest Experience

Martino Agency; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

Martino Agency is seeking a dedicated Food Operations Manager to oversee the daily restaurant operations, lead a team, and ensure exceptional customer service. The ideal candidate will have strong leadership skills and a proven background in the food and beverage industry.

You will monitor food quality, presentation, and guest satisfaction, ensure health and sanitation compliance, manage inventory and costs, develop standard operating procedures, and collaborate with kitchen and service staff to

Qualifications

• Experience as a Food Operations Manager or in a related role.
• Proven leadership and team-management abilities.
• Excellent communication and customer-service skills.
• Strong knowledge of food safety and sanitation regulations.

Responsibilities

• Oversee daily restaurant operations and ensure smooth service.
• Manage and train restaurant staff to maintain high performance standards.
• Monitor food quality, presentation, and customer satisfaction.
• Ensure compliance with health, safety, and sanitation regulations.
• Handle inventory management and control costs effectively.
• Develop and implement operational policies and procedures.
• Address customer complaints and resolve issues promptly.
• Collaborate with the kitchen and service teams to enhance efficiency.

Skills

Leadership

Communication

Customer service

Food safety

Job description

Martino Agency is seeking a dedicated Food Operations Manager to oversee the daily restaurant operations, lead a team, and ensure exceptional customer service. The ideal candidate will have strong leadership skills and a proven background in the food and beverage industry.

You will monitor food quality, presentation, and guest satisfaction, ensure health and sanitation compliance, manage inventory and costs, develop standard operating procedures, and collaborate with kitchen and service staff to