Guest Experience Manager - Front Office & Service

Martino Agency; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Martino Agency is seeking a Guest Services Manager to oversee front office operations and ensure exceptional guest satisfaction. You will lead a team, resolve complaints, and drive service quality across daily activities.

The role requires coordinating with housekeeping, maintenance, and security, managing inquiries, and maintaining high performance standards in a fast-paced environment.

Experience in guest services and strong communication are essential for success.

Qualifications

• Strong verbal and written English communication.
• Fluency in additional languages is a plus.
• Proven leadership and training ability.

Responsibilities

• Proactively manage guest satisfaction and resolve complaints.
• Hire, train, schedule, and evaluate front office staff.
• Coordinate with housekeeping, maintenance, and security on requests.
• Monitor online reviews and feedback to identify service gaps.
• Monitor room rates, inventory, cash procedures, and billing.

Skills

Communication skills

Team leadership

Customer service

Conflict resolution

Tools

MS Office

Job description

Martino Agency is seeking a Guest Services Manager to oversee front office operations and ensure exceptional guest satisfaction. You will lead a team, resolve complaints, and drive service quality across daily activities.

The role requires coordinating with housekeeping, maintenance, and security, managing inquiries, and maintaining high performance standards in a fast-paced environment.

Experience in guest services and strong communication are essential for success.