Restaurant Operations Lead - Service Excellence

TUNG LOK MILLENNIUM PTE LTD; Singapore; Presencial; SGD 40 000 - 72 000; Tempo integral

Resumo da oferta

TUNG LOK MILLENNIUM PTE LTD is seeking a Restaurant Supervisor to oversee daily operations, ensure smooth service, and uphold high hospitality standards for the front-of-house team.

The role involves leading staff, handling customer concerns promptly, maintaining cleanliness and cash handling during opening/closing, and reporting issues to management in a fast-paced F&B environment. Weekend shifts required.

Qualificações

• Prior experience in a similar role is preferred.
• Strong knowledge of restaurant operations and service standards.
• Excellent customer service and communication skills.
• Service oriented and passionate working in F&B industry.
• Problem-solving and conflict-resolution abilities.
• Able to work on weekends and public holidays.
• Ability to work in a fast-paced environment.

Responsabilidades

• Supervise and support daily restaurant operations for smooth service.
• Motivate front-of-house staff to deliver outstanding customer service.
• Ensure smooth day-to-day restaurant operations.
• Maintain high standards of customer service consistently.
• Handle customer complaints or concerns and resolve issues professionally.
• Document daily operation tasks and create guidelines.
• Ensure proper maintenance and cleanliness of equipment and restaurant.
• Conduct opening and closing procedures, including cash handling and shift reports.
• Report daily operational or staffing issues to management.
• Perform any ad-hoc duties as assigned by the Superior.

Conhecimentos

Customer service

Communication

Problem solving

Conflict resolution

Team motivation

Descrição da oferta de emprego

TUNG LOK MILLENNIUM PTE LTD is seeking a Restaurant Supervisor to oversee daily operations, ensure smooth service, and uphold high hospitality standards for the front-of-house team.

The role involves leading staff, handling customer concerns promptly, maintaining cleanliness and cash handling during opening/closing, and reporting issues to management in a fast-paced F&B environment. Weekend shifts required.