Restaurant Operations Lead: Guest Experience & Team Growth

MARINA CRAB SEAFOOD HOUSE PTE. LTD.; Singapore; On-site; SGD 55,000 - 80,000; Full time

Job summary

MARINA CRAB SEAFOOD HOUSE PTE. LTD. is seeking a proactive Restaurant Manager to oversee daily operations, ensure service excellence and drive guest satisfaction in a fast-paced environment.

You will lead, train and schedule service staff, collaborate with kitchen teams, manage reservations and ensure compliance with food safety and safety standards, while contributing to sales strategies and operational improvements.

Qualifications

• Minimum 3–5 years of relevant restaurant/F&B experience.
• Previous supervisory or restaurant management experience preferred.
• Strong leadership and team management skills.

Responsibilities

• Oversee daily restaurant operations.
• Lead, train and schedule restaurant service staff.
• Ensure high standards of customer service and guest satisfaction.
• Handle customer enquiries, feedback and service recovery.
• Monitor restaurant sales, operating costs and staff productivity.
• Coordinate with kitchen and service teams to ensure smooth operations.
• Manage reservations, table arrangements and customer flow.
• Monitor inventory and coordinate ordering of restaurant supplies.
• Ensure compliance with food safety, hygiene and workplace safety requirements.
• Assist management with sales strategies and operational improvements.
• Prepare operational reports and maintain restaurant records.
• Support promotional activities and restaurant events.

Skills

Leadership

Team Management

Communication

Customer Service

Job description

MARINA CRAB SEAFOOD HOUSE PTE. LTD. is seeking a proactive Restaurant Manager to oversee daily operations, ensure service excellence and drive guest satisfaction in a fast-paced environment.

You will lead, train and schedule service staff, collaborate with kitchen teams, manage reservations and ensure compliance with food safety and safety standards, while contributing to sales strategies and operational improvements.