Restaurant Operations Leader - Customer Experience & Sales

Food Paradise Enterprise Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Food Paradise Enterprise Pte Ltd is seeking a restaurant operations manager to oversee daily activities and ensure sales targets and service standards are met. The role focuses on delivering excellent guest experiences and maintaining compliance with licensing, hygiene, and safety guidelines.

You will lead staff, plan rosters, provide coaching on service and product knowledge, and manage costs to improve profitability while reporting to the General Manager.

Qualifications

• Min 1 years of relevant experience in managing restaurant.
• Present a positive and professional attitude at all times.
• Can work independently and as a team player with good interpersonal skills.

Responsibilities

• Manage and run the daily operations of the restaurant, ensuring that sales targets and service standards are met.
• Achieving the highest service standards and exceeding a high guest expectation daily
• Establish good rapport with customers and handle customers' request professionally and promptly
• Lead and motivate staff in achieving sales target and customer satisfaction
• Plan staff rosters and provide training and coaching to staff on customer service and product knowledge
• Enforce and comply with licensing, hygiene regulation, health and safety legislation and guidelines
• Manage operational costs and requisite stocks/items required by the restaurant
• Assess and improve restaurant profitability and to prepare and present staffing/sales reports to the General Manager in a timely manner

Job description

Food Paradise Enterprise Pte Ltd is seeking a restaurant operations manager to oversee daily activities and ensure sales targets and service standards are met. The role focuses on delivering excellent guest experiences and maintaining compliance with licensing, hygiene, and safety guidelines.

You will lead staff, plan rosters, provide coaching on service and product knowledge, and manage costs to improve profitability while reporting to the General Manager.