Restaurant Operations Lead | Service & Staff Excellence

POND TREASURE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

POND TREASURE PTE. LTD.

is seeking an experienced Operations Manager to lead daily restaurant operations in Singapore, overseeing front‑of‑house and back‑of‑house teams to ensure service excellence. You will recruit, train, and supervise staff, prepare duty rosters, monitor performance, manage budgeting and cost control, and ensure compliance with health, safety, and regulatory standards to deliver outstanding customer experiences.

Qualifications

• Diploma or Degree in Hospitality Management or related field (preferred).
• Minimum 5 years of experience in restaurant operations.
• Strong leadership and communication skills.
• Good problem-solving and decision‑making ability.
• Ability to work under pressure and during peak hours.
• Basic knowledge of budgeting and cost control.

Responsibilities

• Oversee daily front-of-house and back-of-house operations.
• Ensure smooth service flow and customer satisfaction.
• Maintain cleanliness, hygiene, and safety standards.
• Ensure compliance with local health and food safety regulations.
• Recruit, train, and supervise restaurant staff.
• Prepare duty rosters and manage manpower planning.
• Monitor staff performance and conduct performance reviews.
• Handle staff disciplinary matters when necessary.
• Monitor sales performance and control operating costs.
• Manage inventory, ordering, and stock control.
• Review daily sales reports and cash reconciliation.
• Work towards achieving revenue and profitability targets.

Skills

Leadership

Communication

Problem-solving

Decision-making

Under Pressure

Budgeting

Education

Hospitality degree

Job description

POND TREASURE PTE. LTD.

is seeking an experienced Operations Manager to lead daily restaurant operations in Singapore, overseeing front‑of‑house and back‑of‑house teams to ensure service excellence. You will recruit, train, and supervise staff, prepare duty rosters, monitor performance, manage budgeting and cost control, and ensure compliance with health, safety, and regulatory standards to deliver outstanding customer experiences.