Restaurant Operations Lead: Assistant Manager

LE NU PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

LE NU PTE. LTD. in Singapore is seeking a proactive Restaurant Operations Assistant Manager to support the Restaurant Manager in delivering excellent dining experiences, maintaining high standards of food, service, hygiene and safety, and deputising in the absence of the Manager.

You will assist in planning menus, managing staff rosters, monitoring costs, preparing reports, handling customer feedback, coaching the team and ensuring smooth daily operations to meet targets.

Responsibilities

• Report to the Restaurant Manager. To support and assist the Restaurant Manager to achieve optimal business performance of their restaurant, as well as maintaining high standards of food, service, health and safety.
• Assist in achieving optimal business performance of the restaurant
• Assist in analysing and planning restaurant sales levels and profitability
• Assist in preparing reports at the end of the shift/week, including staff control, food & cash control and sales
• Assist in creating and executing plans for department sales, profit and staff development
• Assist in monitoring labour and F & B costing matters including inventory control and conducting bi-monthly stock take
• Assist in planning and coordinating menus
• Assist in managing filing system and read company emails
• Assist in handling disciplinary issues, conducting Annual review and confirmation of staff
• Provide effective leadership to the food and beverage team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operation of the restaurant during scheduled shifts
• Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
• Ensure that all employees adhere to the company's uniform standards
• Meet and greet customers and organise table reservations
• Advise customers on menu and beverage choice
• Conduct orientation and training & coach new trainees
• Plan staff duty roster and cleaning duties
• Update GRN and perform e-Procurement
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
• Perform banking duties
• Collect e-feedback from customers using IPad
• Upsell desserts to customers
• Upsell promotion and PGR membership
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure the strict compliance by all service and kitchen staff to company's standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Job description

LE NU PTE. LTD. in Singapore is seeking a proactive Restaurant Operations Assistant Manager to support the Restaurant Manager in delivering excellent dining experiences, maintaining high standards of food, service, hygiene and safety, and deputising in the absence of the Manager.

You will assist in planning menus, managing staff rosters, monitoring costs, preparing reports, handling customer feedback, coaching the team and ensuring smooth daily operations to meet targets.