Restaurant Manager | The Lo & Behold Group

The Lo & Behold Group

Singapore

On-site

SGD 53,568 - 78,120

Full time

14 days+

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Benefits offered by this job

Medical and insurance coverage

Employee dining discounts

Celebrations for key milestones

One month sabbaticals for long-service individuals

Job summary

A leading hospitality company in Singapore is looking for a Restaurant Manager to oversee operations and enhance guest experiences. This role involves managing staff, ensuring compliance with standards, and developing strategies to meet business goals. Ideal candidates will have extensive leadership experience and a strong understanding of food and beverage management, particularly in wine. The company is recognized for its outstanding culture and offers competitive benefits to support its employees.

Qualifications

At least 8 - 10 years of senior operations leadership experience in the hospitality industry.
Strong knowledge in wine, and exposure/experience in natural wine will be advantageous.
An effective and energetic people leader with experience in service excellence and diverse social programs.

Responsibilities

Overseeing operations including guest service and staff management.
Developing and executing plans to achieve targets.
Conducting regular inspections on cleanliness and maintenance.
Training new and current employees on proper customer service practices.

Skills

Leadership

Customer Service Excellence

Financial Analysis

Operations Management

Training & Development

Wine Knowledge

Strategic Planning

Education

Hospitality Management

F&B Management

Job description

Restaurant Manager | The Lo & Behold Group

Join to apply for the Restaurant Manager | The Lo & Behold Group role at The Lo & Behold Group

Restaurant Manager | The Lo & Behold Group

Join to apply for the Restaurant Manager | The Lo & Behold Group role at The Lo & Behold Group

Our concepts are part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

General Management

Overseeing operations - guest service, strong knowledge primarily in wine, sake knowledge will be an additional advantage
Developing and executing plans to achieve daily and monthly targets
Manage staff, overseeing work schedules and assigning specific duties
Create and improve standard operating procedures for service and product preparation
Oversee venue equipment and facilities management / maintenance
Conducts regular inspections on the general cleanliness and maintenance of venues and take corrective action as and when necessary
Monitor venue adherence to all licensing laws regarding the service of food and beverage, public / employee safety and food safety
Plan and manage activities with the Marketing department relating to sales promotions, events, etc
Review and analyze sales mix, inventory, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Communicate with customers to receive feedback and manage complaints
Open and close the restaurant on time
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Maintain a positive restaurant culture
Create work schedules that align with the restaurant’s needs

Human Resource & Financial Management

Analyse POS reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools
Conceptualizing staff development plans according to the needs of the business
Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes
Setting direction and expectations for the team to achieve team goals
Implementing training strategies for the venue
Monitors and liaises with HR/L&OD on all venue onsite training activities
Fully understanding, and ensuring procedural compliance with the Company’s policies

Requirements:

At least 8 - 10 years of senior operations leadership experience in the hospitality industry
Strong knowledge in wine, and exposure/experience in natural wine will be advantageous
An effective and energetic people leader with experience
Expertise in service excellence, seasonal business operations and diverse / high-end social and recreational programs
Well-developed skill set and demonstrated professional track record in the areas of - operations management - budgeting, financial analysis and cost-based management - strategic planning - internal & external customer relationship management - talent management - program and project management - leading monthly reports & meetings
Related field of study such as Hospitality, F&B Management, would be advantageous

We love people who:

Go above and beyond to make someone else's day
Are thoughtful and kind, while upholding high standards
Own outcomes and drive solutions
Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80832942.

Should your application progress to the next stage, we will be in contact to arrange for an interview.

Seniority level