Service, Casual Dining | The Lo & Behold Group

Lobehold; Singapore; On-site; SGD 27,900 - 39,060; Full time

Benefits offered by this job

Monthly sales incentive

Medical and insurance coverage

Employee dining discounts

Sabbaticals for long-service

Celebrations for key milestones

Job summary

A leading hospitality group in Singapore is seeking passionate individuals to enhance guest satisfaction within their restaurants. Ideal candidates will have strong interpersonal skills and a proactive attitude towards service. The role includes relationship building, order taking, and upselling products. Comprehensive benefits like medical coverage, dining discounts, and sabbaticals for long service are offered.

Qualifications

• Strong interpersonal skills to build long-lasting relationships with guests.
• Proactive attitude towards guest satisfaction.
• Ability to upsell products effectively based on product knowledge.

Responsibilities

• Build and maintain relationships with guests.
• Take orders and describe menu items effectively.
• Upsell products to enhance guest experience.
• Ensure high guest satisfaction through proactive service.
• Improve operational procedures and systems.

Job description

Our concepts are part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought‑leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in‑house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day‑to‑day service.

Responsibilities

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

We love people who

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever‑curious and always learning

Benefits

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long‑service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80832942.
Should your application progress to the next stage, we will be in contact to arrange for an interview.