Service, Casual Dining | The Lo & Behold Group

The Lo & Behold Group

Singapore

On-site

SGD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Medical and insurance coverage

Employee dining discounts

Monthly sales incentives

Sabbaticals for long service

Job summary

A well-known hospitality company in Singapore is seeking an entry-level Service Specialist to enhance guest interactions and service quality. Responsibilities include order taking, upselling based on knowledge, and ensuring overall guest satisfaction. Ideal candidates are customer-oriented, proactive, and eager to learn. The company offers training, insurance, employee dining discounts, and recognition programs.

Qualifications

Must be kind and thoughtful while ensuring high service standards.
Proven ability to build relationships with guests.
Owning outcomes and driving solutions is essential.

Responsibilities

Build and maintain relationships with guests.
Take orders and describe the menu.
Upsell products based on extensive knowledge.
Ensure guest satisfaction through proactive service.
Improve procedures and systems.

Skills

Customer service

Relationship building

Upselling

Proactive service

Job description

Overview

Service, Casual Dining | The Lo & Behold Group

Join to apply for the Service, Casual Dining | The Lo & Behold Group role at The Lo & Behold Group.

Our concepts are part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

This role directly influences the guest experience by ensuring guests leave happy and satisfied with the service and experience at our restaurants, including identifying unique opportunities to delight in day-to-day service.

You’ll be in-charge of:

Building and maintaining relationships with guests
Order taking and menu description
Upselling products based on extensive product knowledge
Ensuring guest satisfaction by being proactive in service operations
Improving procedures and systems

We love people who

Go above and beyond to make someone else\'s day
Are thoughtful and kind, while upholding high standards
Own outcomes and drive solutions
Are ever-curious and always learning

Benefits

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Application Information

Click on Apply or send your CV via Whatsapp to 80832942. Should your application progress to the next stage, we will be in contact to arrange for an interview.

Details