RESTAURANT MANAGER

SBM Sultan Trading; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A prominent restaurant in Singapore is seeking an experienced Restaurant Manager to oversee daily operations and ensure exceptional service. The ideal candidate will possess a strong background in restaurant management, customer service, and F&B knowledge. Responsibilities include staff management, cost control, and compliance with safety regulations. This role offers an opportunity to lead a team and promote community engagement through events and promotions, making a significant impact on the brand's visibility.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Proven customer service experience as a manager.
• Extensive F&B knowledge, able to inform customers and staff.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Control operational costs and identify waste-cutting measures.

Skills

Customer service management

Food and beverage knowledge

Leadership skills

Financial management skills

Restaurant software familiarity

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate dailyFront of the House and Back of the House restaurant operations
• Deliver superiorservice and maximize customer satisfaction
• Respondefficiently and accurately to customer complaints
• Regularly reviewproduct quality and research new vendors
• Organize andsupervise shifts
• Appraise staffperformance and provide feedback to improve productivity
• Estimate futureneeds for goods, kitchen utensils and cleaning products
• Ensure compliancewith sanitation and safety regulations
• Managerestaurant’s good image and suggest ways to improve it
• Controloperational costs and identify measures to cut waste
• Create detailedreports on weekly, monthly and annual revenues and expenses
• Promote the brandin the local community through word-of-mouth and restaurant events
• Recommend ways toreach a broader audience (e.g. discounts and social media ads)
• Train new andcurrent employees on proper customer service practices
• Implementpolicies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven workexperience as a Restaurant Manager, Restaurant General Manager
• Proven customerservice experience as a manager
• Extensive foodand beverage (F&B) knowledge, with ability to remember and recallingredients and dishes to inform customers and wait staff
• Familiarity withrestaurant management software, like OpenTable and PeachWorks
• Strongleadership, motivational and people skills
• Acute financialmanagement skills