Restaurant GM: Lead Operations, Service & Growth

NSK GOURMET PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NSK GOURMET PTE. LTD. is seeking a Restaurant Manager to coordinate daily operations of both Front of the House and Back of the House, ensuring high service quality and customer satisfaction.

You will respond to complaints, supervise shifts, and guide staff performance to boost productivity. The role requires strong knowledge of F&B, leadership, and financial acumen to manage costs, vendor relations, and brand image.

Qualifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager.
• Proven customer service experience as a manager.
• Extensive food and beverage knowledge, with ability to recall ingredients and dishes to inform customers and wait staff.
• Familiarity with restaurant management software, like OpenTable and PeachWorks.
• Strong leadership, motivational and people skills.
• Acute financial management skills.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant's good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Skills

Restaurant management experience

Customer service management

Food and beverage knowledge

Leadership skills

Financial management

Tools

OpenTable

PeachWorks

Job description

NSK GOURMET PTE. LTD. is seeking a Restaurant Manager to coordinate daily operations of both Front of the House and Back of the House, ensuring high service quality and customer satisfaction.

You will respond to complaints, supervise shifts, and guide staff performance to boost productivity. The role requires strong knowledge of F&B, leadership, and financial acumen to manage costs, vendor relations, and brand image.