Restaurant Assistant Manager - Chinese Cuisine & Service

THE FULLERTON HOTEL; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

The Fullerton Hotel in Singapore is seeking an experienced Outlet Supervisor to support the Manager in budgeting and daily operations of the outlet. You will ensure efficient service, supervise staff, and maintain quality in food, beverage, and ambiance.

Responsibilities include overseeing prep, cleanliness, equipment, and guest satisfaction, while enforcing safety regulations and coordinating with the kitchen and bar teams for promotions and upselling opportunities.

Qualifications

• Minimum GCE O'Level with at least 3 years related experience and/or training in similar capacity.
• Strong planning and organisational skills to run a streamlined operation.
• Able to work in a fast paced environment.

Responsibilities

• Assist the Manager for the outlet operating budget including revenues, labor costs and profitability.
• Assist the Manager to run the operation and to provide efficient, expedient and courteous service to all guests.
• Supervise the staff assigned and ensure that all phases of Food & Beverage service are performed.
• Ensure that all drinks and food dishes served are according to menu and wine list specifications, properly presented and at correct temperatures.
• Check daily restaurant preparation, mise-en-place, cleanliness, crockery and glassware availability; ensure staff appearance.
• Ensure strict safety regulations are followed.
• Hold daily briefing with staff, review occupancy forecast, reservations, complaints and issues.
• Conduct staff appraisals and discipline.
• Inspect outlet to ensure cleanliness of linen, equipment, fixtures and furniture, table setups and mise-en-place.
• Ensure lighting, sound systems and air-conditioning are well maintained.
• Monitor guest attention and service quality and address issues promptly.
• Anticipate guest complaints and take corrective action.
• Maintain adequate operating supplies and par stock.
• Anticipate extra supplies for busier periods.
• Coordinate with Chef and beverage department for promotions and upselling.

Skills

Planning

Organizational skills

Fast-paced environment

Guest service

Leadership

Education

GCE O'Level or equivalent

Job description

The Fullerton Hotel in Singapore is seeking an experienced Outlet Supervisor to support the Manager in budgeting and daily operations of the outlet. You will ensure efficient service, supervise staff, and maintain quality in food, beverage, and ambiance.

Responsibilities include overseeing prep, cleanliness, equipment, and guest satisfaction, while enforcing safety regulations and coordinating with the kitchen and bar teams for promotions and upselling opportunities.