Assistant Service Manager — Guest Experience & Team Leadership

ocd hands pte. ltd.; Singapore; Sur place; SGD 40 000 - 70 000; Plein temps

Résumé du poste

ocd hands pte. ltd. is seeking an experienced professional to support outlet operations in a dynamic F&B environment in Singapore.

You will work closely with the Outlet Manager to drive revenue, ensure stellar guest service, and maintain high cleanliness and standards. The role requires a Diploma in F&B or equivalent and at least 3 years of relevant experience in KTV/Restaurant Service or Retail, with strong financial acumen and people-management skills.

Qualifications

• Diploma in Food & Beverage or equivalent.
• At least 3 years of relevant experience in KTV/Restaurant Service/Retail.
• Strong financial management skills and business acumen.
• Excellent customer service and problem-solving abilities.
• Proven planning and people-management capabilities.
• Excellent interpersonal and communication skills.
• Flexibility to multi-task, work under pressure, and meet tight deadlines.
• Able to work in fast-paced F&B environment.
• Able to commit to shift work, weekends and public holidays.
• Proficient in MS Office applications for administrative work.

Responsabilités

• Assist the Outlet Manager in the operations of outlet.
• Drive revenue, maximize profits and minimize costs of the outlet.
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner.
• Ability in handling customers’ feedback and maintaining high service standards.
• Responsible in maintaining overall cleanliness of outlet area.
• Form robust relations with team members and assist in their development.
• Manage staff discipline, appearance and work performance.
• Co‑lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs.
• Responsible for monthly staff’s schedule planning.
• Any other ad‑hoc duties as assigned by the company

Connaissances

Customer service

Problem-solving

People management

Interpersonal skills

Communication skills

Multitasking

Adaptability

Formation

Diploma in Food & Beverage or equivalent

Outils

MS Office

Description du poste

ocd hands pte. ltd. is seeking an experienced professional to support outlet operations in a dynamic F&B environment in Singapore.

You will work closely with the Outlet Manager to drive revenue, ensure stellar guest service, and maintain high cleanliness and standards. The role requires a Diploma in F&B or equivalent and at least 3 years of relevant experience in KTV/Restaurant Service or Retail, with strong financial acumen and people-management skills.