Guest Services Supervisor - Front Desk & Reservations

CapitaLand; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible benefits with comprehensive medical coverage for self and family

Training and development opportunities

Subsidised rates at Ascott serviced residences

Strong advocate of staff volunteerism

Wellness programmes

Job summary

CapitaLand in Singapore is seeking a dynamic individual to assist in managing the operations of the Front Desk and ensure that residents receive high-quality service. You will be responsible for check-in/check-out procedures, responding to queries, and managing bookings.

The ideal candidate should possess strong communication skills, a customer-focused mindset, and the ability to work in a team. This role comes with flexible benefits, comprehensive medical coverage, and opportunities for training and development.

Qualifications

• Strong communication skills for team dynamics and resident interactions.
• Ability to handle residents' accounts and bookings.
• Experience in customer service and operations management.

Responsibilities

• Assist in managing department operations and scheduling.
• Handle check-in and check-out procedures for residents.
• Attend and respond to residents' needs at the Front Desk.
• Record resident feedback and manage complaints.

Job description

CapitaLand in Singapore is seeking a dynamic individual to assist in managing the operations of the Front Desk and ensure that residents receive high-quality service. You will be responsible for check-in/check-out procedures, responding to queries, and managing bookings.

The ideal candidate should possess strong communication skills, a customer-focused mindset, and the ability to work in a team. This role comes with flexible benefits, comprehensive medical coverage, and opportunities for training and development.