Resident Service Executive

Minestone; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Minestone invites applications for a dormitory facilities role focused on daily operations, maintenance coordination, and customer engagement. The selected candidate will work under the Estate Manager to support dormitory functions and ensure smooth operations.

The role requires teamwork, the ability to multi-task in a fast-paced environment, and a proactive approach to addressing resident needs. Immediate start is advantageous for this on-site position in Singapore.

Qualifications

• Minimum 1 year of experience in facility/estate management.
• Interest in dormitory management industry.
• Ability to multi-task in a fast-paced and challenging environment.
• Pleasant personality and good communication skills.
• Able to start work immediately will be advantageous.

Responsibilities

• Preparation of vacant rooms for new residents to check in and taking over of rooms from residents.
• Assist in monitoring all work being performed by external contractors and comply with WSH requirements.
• Assist to enforce MOM, NEA, SCDF and any regulations in the dormitory licence conditions; assist in servicing of M&E systems.
• Conduct hygiene inspections for rooms, compound and contractor cleaning works.
• Attend promptly to residents’ service requests and support community engagement activities.
• Alert Estate Manager of any unusual occurrence and/or damage.
• Assist and ensure compliance of all work-related activities; plan and execute enforcement actions per house rules.
• Plan and conduct inspections in the dormitory and implement measures required by government agencies.

Skills

Facility management

Multitasking

Communication skills

Teamwork

Job description

Job Description & Requirements

Role in Summary:

This position requires the individual to attend to the daily operational activities relating to the dormitory as a whole. This role would involve teamwork and coordination among various colleagues to address facility maintenance, repair, up keeping and customer service and engagement activities accordingly. This position holder would be required to report to the Estate Manager to support dormitory functions.

Responsibilities:

• Preparation of vacant rooms for new residents to check in and taking over of rooms from residents.
• Assist in monitoring all work being performed by external contractors and comply in accordance to WSH requirements.
• Assist to enforce MOM, NEA, SCDF and any regulations stipulated in the dormitory licence conditions. Assist in the required servicing of the building M&E systems.
• Conduct hygiene inspections for rooms, compound and contractor cleaning works.
• Attend promptly to residents’ service requests and support community engagement activities.
• Responsible for alerting the Estate Manager of any unusual occurrence and/or damage that have taken place or that may occur.
• To assist and ensure compliance of all work related activities in a fair, ethical, and consistent manner. Plan and execute enforcement actions in accordance to house rules.
• Plan and conduct various inspections in the dormitory as well as execution of additional measures required by government agencies implemented in the dormitory.

Job Requirements:

• Minimum 1 year of experience in facility/estate management
• Have a strong interest in the dormitory management industry
• Ability to multi-task and initiate in a fast-paced and challenging environment
• Pleasant personality and good communication skills
• Able to start work immediately will be advantageous