Resident Experience & Front Desk Associate

UNITED MEDICARE PTE LTD; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

UNITED MEDICARE PTE LTD is hiring for a full-time front desk receptionist at 55 Queensway, Singapore. The role involves handling calls, emails, and inquiries with a professional, friendly approach, liaising with the Nursing Team on resident follow-ups, and supporting admissions, discharges, and administrative tasks.

The ideal candidate has prior customer service or front office experience, strong communication skills, and a positive attitude focused on delivering exceptional experiences for

Qualifications

• Prior experience in customer service or front office roles, hospitality experience preferred
• Strong communication and interpersonal skills for residents and guests
• Positive, friendly attitude with passion for delivering excellent experiences
• Fluency in English; Chinese dialect helpful for elderly residents

Responsibilities

• Handle reception duties: calls, emails, inquiries, and complaints in a professional manner
• Coordinate with Nursing Team on resident follow-ups and admissions/discharges
• Prepare invoices, receive payments, and manage payment processes
• Manage visitors and coordinate transportation for residents' appointments
• Stock ordering, inventory control and liaise with vendors/contractors for maintenance

Skills

Customer service

Front office

Communication

English proficiency

Job description

UNITED MEDICARE PTE LTD is hiring for a full-time front desk receptionist at 55 Queensway, Singapore. The role involves handling calls, emails, and inquiries with a professional, friendly approach, liaising with the Nursing Team on resident follow-ups, and supporting admissions, discharges, and administrative tasks.

The ideal candidate has prior customer service or front office experience, strong communication skills, and a positive attitude focused on delivering exceptional experiences for