Hospital Front Desk & Patient Concierge

WORQ PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

WORQ PTE. LTD. is seeking a Customer Service Assistant for hospital front-line duties in Singapore.

You will register patients, handle inquiries, and assist with billing information during discharge, including Medisave checks. You will respond to letters, fax, and email, and coordinate with senior staff for complex issues, ensuring smooth patient flow. Another key task is after-hours bed and operating theatre bookings, and assisting with wheelchair escorts when porters are unavailable, requiring

Qualifications

• Minimum GCE O-Level or higher.
• At least 1 year in a customer service role, hospital experience preferred.
• Pleasant personality and service-oriented.
• Good interpersonal and communication skills.
• Strong team player.
• Able to work rotating shifts or permanent night shift, including public holidays & weekends

Responsibilities

• Register and update patient information.
• Perform cashier duties per SOP, including checking Medisave balances and attaching signed authorizations to HIS.
• Address queries about doctors’ fees or hospital bills during discharge.
• Respond to patient requests from letters, fax, and email. Handle general inquiries, referring complex issues to senior staff.
• Follow up on incomplete admissions/discharges.
• Manage bed and operating theatre bookings after hours/weekends/public holidays.
• Enter maternity patient bio-data from pre-registration forms.
• Answer calls from patients, clinics, and organizations, providing non-clinical advice and information.
• Escort patients to locations when porters are unavailable, provide wheelchairs as needed.
• Address customer feedback and inform the Patient Service Executive/Manager.

Skills

Customer service

Interpersonal skills

Communication skills

Team player

Pleasant personality

Shift flexibility

Education

GCE O-Level

Job description

WORQ PTE. LTD. is seeking a Customer Service Assistant for hospital front-line duties in Singapore.

You will register patients, handle inquiries, and assist with billing information during discharge, including Medisave checks. You will respond to letters, fax, and email, and coordinate with senior staff for complex issues, ensuring smooth patient flow. Another key task is after-hours bed and operating theatre bookings, and assisting with wheelchair escorts when porters are unavailable, requiring