Patient Experience Associate - Clinic & Front Desk

Recruit Express Pte Ltd; Singapore; On-site; SGD 23,000 - 31,000; Full time

Job summary

Recruit Express Pte Ltd invites applications for a frontline role at our healthcare service points in Singapore. You will assist patients with registration, handle appointments, and provide frontline support to ensure a positive patient experience.

You will also handle referrals, inquiries, and basic health screenings, while maintaining smooth communication with patients and internal teams. A caring, empathetic attitude and good customer service are essential in our fast-paced healthcare

Qualifications

• Minimum GCE 'N' Level / 'O' Level, NITEC, or equivalent qualification.
• Good customer service, communication and interpersonal skills.
• Service-oriented and hands-on with a caring and empathetic attitude toward patients.

Responsibilities

• Assist patients with registration and appointment-related matters.
• Support the coordination of referrals and follow-up arrangements.
• Attend to general enquiries and payment transactions professionally.
• Provide frontline assistance and ensure a positive patient experience.
• Address feedback or service-related concerns appropriately.
• Maintain effective communication with patients and internal teams.
• Support operations at designated service points according to roster arrangements.
• Assist with basic health screening activities such as recording patients’ height, weight, and blood pressure readings.

Skills

Customer service

Communication

Interpersonal skills

Empathy

Education

GCE 'N' Level / 'O' Level, NITEC or equivalent

Job description

Recruit Express Pte Ltd invites applications for a frontline role at our healthcare service points in Singapore. You will assist patients with registration, handle appointments, and provide frontline support to ensure a positive patient experience.

You will also handle referrals, inquiries, and basic health screenings, while maintaining smooth communication with patients and internal teams. A caring, empathetic attitude and good customer service are essential in our fast-paced healthcare