Front Desk & Admin Specialist — Customer Experience

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 29,000; Full time

Benefits offered by this job

Incentives

Bonus

Job summary

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is seeking a personable front desk associate to greet walk-in customers, register them in the case management system, and manage queues at the busy service centre in Singapore.

You will respond to inquiries, handle phone and email requests, provide admin support, set up videoconferencing, and assist with events while delivering prompt, courteous service. The role requires strong people skills and proficiency in MS Office, with a Monday–Friday schedule and

Qualifications

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage.
• Good interpersonal and communication skills.
• Able to handle customer enquiries tactfully.
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications.

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system; manage the queue when necessary.
• Respond to customer enquiries professionally and efficiently.
• Manually track walk-in customer numbers in the event of queue system downtime.
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening.
• Handle telephone and inbound email enquiries in a timely and courteous manner.
• Provide administrative support, including document filing, data entry, printing, and mailing of letters.
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments.
• Provide logistical support for ad-hoc events when needed.
• Engage with customers to teach/guide on digital apps and online services.
• Assisting customers with online application forms using the portal.
• Perform prompt follow-ups and administrative duties.
• Perform any additional duties assigned by supervisor

Skills

Interpersonal skills

Communication

MS Office

Digital apps

Teamwork

Education

GCE O-Level

Tools

Case management system

Job description

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is seeking a personable front desk associate to greet walk-in customers, register them in the case management system, and manage queues at the busy service centre in Singapore.

You will respond to inquiries, handle phone and email requests, provide admin support, set up videoconferencing, and assist with events while delivering prompt, courteous service. The role requires strong people skills and proficiency in MS Office, with a Monday–Friday schedule and