Residence Service Officer

EDMUND TIE & COMPANY PROPERTY MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 26,000 - 39,000; Full time

Job summary

EDMUND TIE & COMPANY PROPERTY MANAGEMENT SERVICES PTE. LTD. is seeking a Residence Officer to assist the Residence Manager in delivering efficient operations and high-standard service to residents within the condominium.

You will handle resident requests, guide facility usage, greet guests, answer calls and emails promptly, and maintain a clean front desk and lobby. SHATEC or GCE O/N level with customer service experience is required; be friendly, well-groomed, a team player, and able to work

Qualifications

• SHATEC or GCE O/N level with work experience in customer service/front desk/concierge
• Friendly and passionate to serve with customer-oriented mindset
• Excellent communication and interpersonal skills
• Well-groomed and possess a pleasant disposition
• Team player
• Able to perform shift work (no mid-night shift)

Responsibilities

• Assist the Residence Manager to provide efficient operations and management of the assigned condominium
• Comply with company’s quality assurance standards and expectations
• Provide a high level of service to residents at all times
• Attend to residents’ requests/enquiries/feedback
• Assist residents with reservation & use of the condominium’s facilities and services
• Greet residents and visitors warmly and make them feel welcome
• Answer all incoming calls and email inquiries in a timely and courteous manner
• Manage parcel deliveries based on approved policies and procedures
• Ensure that front office space and lobby are kept clean and tidy at all times

Skills

Customer service

Front desk

Interpersonal skills

Team player

Shift work

Microsoft Office

Education

SHATEC or GCE O/N level with work experience in customer service/front desk/concierge

Tools

Microsoft Office

Job description

Residence Officer

• Assist the Residence Manager to provide efficient operations and management of the assigned condominium
• Comply with company’s quality assurance standards and expectations
• Provide a high level of service to residents at all times
• Attend to residents’ requests/enquiries/feedback
• Assist residents with reservation & use of the condominium’s facilities and services
• Greet residents and visitors warmly and make them feel welcome
• Answer all incoming calls and email inquiries in a timely and courteous manner
• Manage parcel deliveries based on approved policies and procedures
• Ensure that front office space and lobby are kept clean and tidy at all times

Requirements:

• SHATEC or GCE ‘O’ / ‘N’ level with work experience in customer service / front desk / concierge
• Friendly and passionate to serve with customer-oriented mindset
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office applications
• Well-groomed and possess a pleasant disposition
• Team player
• Able to perform shift work (no mid-night shift )

Join us to develop your passion and enjoy a fulfilling career full of varied experiences.