Senior / Guest Service Executive

THE OUTPOST HOTEL SENTOSA; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Flexi

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

The Outpost Hotel Sentosa seeks a Front Office/Guest Services associate to welcome guests and deliver courteous service, handle inquiries and requests, and support reservations while maintaining a professional appearance.

You will answer calls promptly, assist with check-in/out, identify upselling opportunities, and coordinate with hotel teams to ensure guest satisfaction. Benefits include medical, flexible benefits, birthday leave, vouchers, health screening and insurance.

Qualifications

• Strong communication and problem-solving skills to handle guest inquiries and feedback effectively.
• Leadership qualities to guide and support team members.
• Well-groomed and professional appearance and conduct.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests.
• Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, handling telephone calls promptly within three rings.
• Handle cashiering functions and adhere to residence policies and procedures.
• Maintain guest relations with in-house guests and upsell opportunities to optimise room revenue.
• Take ownership of problems and promptly handle guest complaints according to procedures.
• Ensure guest room security and safety procedures are followed and encourage use of Safe Deposit boxes.
• Acquire knowledge of hotel facilities, major city attractions, and events to provide accurate information to guests.
• Maintain a well-groomed appearance and a tidy work area.
• Perform other duties assigned by supervisors.
• Benefits include Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Skills

Communication

Problem-solving

Leadership

Professionalism

Education

Diploma in Hospitality or related field

Job description

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests.
• Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfil each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
• Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.