Residence Officer (Concierge) | Property Management

Edmund Tie & Company (SEA) Pte Ltd; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Edmund Tie & Company (SEA) Pte Ltd is seeking a Residence Officer (Concierge) to join its Property Management team in Singapore. You will support the Residence Manager in daily operations of an assigned condominium and deliver high-quality service to residents and visitors.

Key duties include greeting residents, handling enquiries by phone/email, assisting with reservations and facilities, managing parcels, and ensuring front desk and lobby are tidy.

Qualifications

• SHATEC or GCE ‘O’/ ‘N’ level with work experience in customer service / front desk / concierge
• Friendly and passionate to serve with customer-oriented mindset
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office applications
• Well-groomed and possess a pleasant disposition
• Team player
• Able to perform shift work (no mid-night shift)

Responsibilities

• Assist the Residence Manager to provide efficient operations and management of the assigned condominium
• Comply with company’s quality assurance standards and expectations
• Provide a high level of service to residents at all times
• Attend to residents’ requests/enquiries/feedback
• Assist residents with reservation & use of the condominium’s facilities and services
• Greet residents and visitors warmly and make them feel welcome
• Answer all incoming calls and email inquiries in a timely and courteous manner
• Manage parcel deliveries based on approved policies and procedures
• Ensure that front office space and lobby are kept clean and tidy at all times

Skills

Customer service

Front desk

Concierge

Communication

Interpersonal skills

Microsoft Office

Team player

Education

SHATEC / GCE O' / N' level

Job description

Residence Officer (Concierge) | Property Management

We are currently seeking a service-oriented Residence Officer (Concierge)to be part of ourProperty Management team. You will assist the Residence Manager to support the daily operations and management of an assigned condominium. This role focuses on delivering a high standard of customer service to residents and visitors, attending to enquiries and requests professionally and in line with the company’s quality standards.

Duties & Responsibilities:

Assist the Residence Manager to provide efficient operations and management of the assigned condominium

Comply with company’s quality assurance standards and expectations

Provide a high level of service to residents at all times

Attend to residents’ requests/enquiries/feedback

Assist residents with reservation & use of the condominium’s facilities and services

Greet residents and visitors warmly and make them feel welcome

Answer all incoming calls and email inquiries in a timely and courteous manner

Manage parcel deliveries based on approved policies and procedures

Ensure that front office space and lobby are kept clean and tidy at all times

Requirements:

SHATEC or GCE ‘O’ / ‘N’ level with work experience in customer service / front desk / concierge

Friendly and passionate to serve with customer-oriented mindset

Excellent communication and interpersonal skills

Proficient in Microsoft Office applications

Well-groomed and possess a pleasant disposition

Team player

Able to perform shift work (no mid-night shift)