Customer Service Officer / Concierge (Residential)

CBRE Group, Inc.; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

CBRE Group, Inc. is seeking a frontline Concierge/Customer Service Associate in Singapore to greet guests, residents and visitors with a warm and professional demeanor.

The role includes handling calls, maintaining service-request records, and providing administrative support to the Property Manager and team. The position requires comfort with rotating shifts including holidays and weekends, relevant education such as A levels/O levels or a diploma, and strong interpersonal and communication

Qualifications

• Experience in customer service or frontline work preferred.
• Good interpersonal and communication skills.
• Willing to work rotating shifts including holidays and weekends.

Responsibilities

• Greet guests with a warm, professional demeanor on entry to the property.
• Answer telephone calls in a friendly, professional manner and log service requests.
• Maintain records and logs of service requests and track their status.
• Provide administrative support to the Property Manager and the property management team.
• Follow security and emergency procedures and respond to incidents as required.

Skills

Customer service

Frontline experience

Interpersonal communication

Team player

Self-driven

Education

A levels/O levels/Diploma

Job description

ABOUT THE ROLE:

You will be supporting to assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other duties as required and assigned.

WHAT YOU WILL DO:

• Displays a good disposition with warm, friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status.
• Maintains records and logs of service requests and tracks their status.
• Responds promptly with accurate and thorough information according to the specific request.
• Provides administrative assistance to the Property Manager and other members of the property management team.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures

WHAT YOU WILL NEED:

• Must be comfortable doing rotating shift including Public Holiday & Weekends
• A levels/ O levels / Diploma holder / other relevant professional certification
• Experience in customer service or frontline work a strong advantage
• Good interpersonal and communication skills
• Good disposition and customer service orientatedSelf-driven & team player
• Open to work rotating shift (8 hours shift)

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

OUR VALUES IN HIRING

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.