Guest Service Executive

SEAMEO REGIONAL LANGUAGE CENTRE; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

SEAMEO Regional Language Centre in Singapore seeks a Guest Service Executive to ensure consistent, high-quality service for all guests. You will manage front desk tasks, assist with arrivals and departures, and contribute to a positive stay experience.

You will collaborate with Housekeeping and other teams to prepare rooms, handle guest inquiries, and support VIP arrivals. The role requires strong communication, organisation, and the ability to work rotating shifts, including weekends.

Qualifications

• Minimum GCE O Level qualification; Diploma in Hospitality Management or equivalent
• Customer-oriented with a positive attitude and a passion for delivering exceptional guest service
• Excellent communication and interpersonal skills, with the ability to build rapport, anticipate guest needs and provide personalised service
• Strong organisational, multitasking and problem-solving skills, with the ability to prioritise effectively in a fast-paced environment
• Demonstrated leadership qualities with the ability to motivate others and uphold service excellence
• Able to work independently while contributing effectively as part of a collaborative team
• Detail-oriented, adaptable and proactive, with the ability to remain composed under pressure
• Excellent command of spoken and written English
• Willing to work rotating shifts, including weekends and public holidays

Responsibilities

• Deliver efficient and professional guest service throughout the check-in, check-out and in-house guest journey.
• Oversee room inventory, room assignments and room availability to optimise occupancy, maximise upselling opportunities and accommodate guest preferences whenever possible.
• Coordinate closely with Housekeeping and other operational departments to ensure timely room readiness, manage arrivals and departures, and facilitate smooth daily operations.
• Lead and conduct daily pre-shift briefings to communicate operational updates, service priorities and VIP arrivals to the Front Office team.
• Handle group arrivals and departures by coordinating with Reservations and relevant departments to ensure seamless execution.
• Respond promptly to guest enquiries, emails, requests and feedback, ensuring timely follow-up and appropriate service recovery.
• Anticipate guests' needs, exercise sound judgement in resolving issues, and identify suitable alternatives to exceed guest expectations while maintaining service standards.
• Escalate significant operational issues and guest concerns to the Guest Service Manager or relevant leaders to ensure timely resolution and operational continuity.

Skills

Guest service excellence

Communication skills

Teamwork

Multitasking

Problem solving

Education

Diploma in Hospitality Management

GCE O Level

Job description

Guest Service Executive :

Responsible for ensuring consistent quality of excellent customer service for all guests. Reception duties and tasks include ensuring guests experience swift and pleasant arrival, departureand stay experience.

Key responsibilities :

• Deliver efficient and professional guest service throughout the check-in, check-out and in-house guest journey.
• Oversee room inventory, room assignments and room availability to optimise occupancy, maximise upselling opportunities and accommodate guest preferences whenever possible.
• Coordinate closely with Housekeeping and other operational departments to ensure timely room readiness, manage arrivals and departures, and facilitate smooth daily operations.
• Lead and conduct daily pre-shift briefings to communicate operational updates, service priorities, VIP arrivals and other essential information to the Front Office team.
• Handle group arrivals and departures by coordinating with Reservations and relevant departments to ensure seamless execution.
• Respond promptly to guest enquiries, emails, requests and feedback, ensuring timely follow-up and appropriate service recovery.
• Anticipate guests' needs, exercise sound judgement in resolving issues, and identify suitable alternatives to exceed guest expectations while maintaining service standards.
• Escalate significant operational issues and guest concerns to the Guest Service Manager or relevant leaders to ensure timely resolution and operational continuity.

Requirements :

• Minimum GCE O Level qualification; Diploma in Hospitality Management or equivalent
• Customer-oriented with a positive attitude and a passion for delivering exceptional guest service.
• Excellent communication and interpersonal skills, with the ability to build rapport, anticipate guest needs and provide personalised service.
• Strong organisational, multitasking and problem-solving skills, with the ability to prioritise effectively in a fast-paced environment.
• Demonstrated leadership qualities with the ability to motivate others and uphold service excellence.
• Able to work independently while contributing effectively as part of a collaborative team.
• Detail-oriented, adaptable and proactive, with the ability to remain composed under pressure.
• Excellent command of spoken and written English.
• Willing to work rotating shifts, including weekends and public holidays.