Supervisor, Guest Service

The Ascott Limited; Singapore; On-site; SGD 47,000 - 60,000; Full time

Job summary

The Ascott Limited in Singapore is seeking a Guest Service Supervisor to oversee daily front desk operations at our serviced residence. You will support the Manager and assist with check-in/check-out, guest queries, and coordinating with other departments to ensure a warm, home-away-from-home atmosphere.

You will lead a small team, review standards, schedule staff, and handle resident accounts and feedback.

Qualifications

• At least 3 years of relevant work experience, preferably in hospitality and in a supervisory role.
• Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or equivalent.
• Service oriented with strong supervisory abilities.
• Willingness to perform shifts and coach a small team.

Responsibilities

• Review standards according to operating procedures and prepare operational reports.
• Promote teamwork and coordinate with other departments.
• Manage smooth department operations, delegate work and schedule staff.
• Assist residents with check-in and check-out procedures.
• Ensure residents are attended to at the Front Desk and issue access key cards.
• Respond to resident queries and propose local amenities, tours, and restaurant reservations.
• Manage residents' accounts and apartment availability in the system.
• Handle and log resident feedback and refer to managers as needed.

Skills

Service oriented

Supervisory skills

Coaching and guiding

Willingness to learn tasks

Shift flexibility

Education

Degree, Diploma or Higher NITEC in Hospitality/Hotel Management

Job description

About the role

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will create a lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Key responsibilities

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management

• Promote teamwork and quality service within the team and coordination with the other departments

• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground

• Assist residents with check-in and check-out procedures

• Ensure all residents are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all residents' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements

• Manage residents' accounts, information and apartment availability in the system

• Handle and record resident feedback and complaints, and refer them to managers

About you

• At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role

• Attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification

• Service-oriented

• Supervisory skills

• Passion for coaching and guiding

• Passion in learning a variety of tasks, including handling paperwork and managing a team

• Willingness to perform shifts