Reservations Team Lead – Luxury Hospitality

PULLMAN; Singapore; Vor Ort; SGD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Duty meals

Uniform provided

AWS

F&B and worldwide hotel discounts

Zusammenfassung

Pullman Singapore Hill Street in Singapore is seeking a Reservations Supervisor to lead day-to-day reservations operations and guide a team of reservation agents. You will ensure accurate processing, monitor inventory, and collaborate across departments to deliver seamless guest experiences.

The role requires a Diploma in Hospitality Management or related field, with experience in hotel reservations or front office. Strong leadership, communication, and system proficiency are essential.

Qualifikationen

• Diploma in Hospitality Management, Business Administration, or related field preferred.
• Previous experience in hotel reservations or front office operations required.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in reservation systems and Microsoft Office Suite.
• Ability to work well under pressure and in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Aufgaben

• Assist in managing day-to-day operations of the reservations department.
• Supervise reservation agents and provide guidance and support as needed.
• Ensure accuracy and efficiency in processing reservations and bookings.
• Monitor reservation systems and inventory to maximize occupancy and revenue.
• Handle guest inquiries, complaints, and special requests in a professional and timely manner.
• Collaborate with other departments to ensure seamless guest experiences.
• Train reservation agents on company policies, procedures, and systems.
• Assist in developing strategies to optimize revenue and occupancy.
• Maintain up-to-date knowledge of industry trends and best practices.
• Analyse market trends, demand patterns, and competitor performance to identify revenue opportunities.

Kenntnisse

Leadership

Communication

Reservation systems

MS Office

Ausbildung

Diploma in Hospitality Management, Business Administration, or related field

Tools

Reservation systems

Microsoft Office Suite

Jobbeschreibung

Pullman Singapore Hill Street in Singapore is seeking a Reservations Supervisor to lead day-to-day reservations operations and guide a team of reservation agents. You will ensure accurate processing, monitor inventory, and collaborate across departments to deliver seamless guest experiences.

The role requires a Diploma in Hospitality Management or related field, with experience in hotel reservations or front office. Strong leadership, communication, and system proficiency are essential.