Reservations Manager: Drive Revenue & Guest Experience

Accor Asia Corporate Offices; Singapore; Vor Ort; SGD 39.000 - 61.000; Vollzeit

Benefits dieser Stelle

Duty meals and uniform provided

Comprehensive medical benefits

Birthday Leave

Family Care Leave

AWS

F&B and worldwide hotel discounts

5 days work week

Zusammenfassung

Pullman Singapore Hill Street is seeking a dynamic Reservations Supervisor to lead day-to-day operations, coach agents, and ensure accurate bookings. You will monitor systems, manage inventory and collaborate with other departments to deliver seamless guest experiences.

The role requires a Diploma in Hospitality Management or related field, strong leadership, and excellent communication. You will adapt to a fast-paced environment, analyze trends, and help optimize revenue and occupancy while

Qualifikationen

• Diploma in Hospitality Management, Business Administration, or related field preferred.
• Previous experience in hotel reservations or front office operations required.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in reservation systems and Microsoft Office Suite.
• Ability to work well under pressure and in a fast-paced environment.
• Attention to detail and problem-solving skills.

Aufgaben

• Assist in managing day-to-day operations of the reservations department.
• Supervise reservation agents and provide guidance and support as needed.
• Ensure accuracy and efficiency in processing reservations and bookings.
• Monitor reservation systems and inventory to maximize occupancy and revenue.
• Handle guest inquiries, complaints, and special requests in a professional and timely manner.
• Collaborate with other departments to ensure seamless guest experiences.
• Train reservation agents on company policies, procedures, and systems.
• Assist in developing strategies to optimize revenue and occupancy.
• Maintain up-to-date knowledge of industry trends and best practices.
• Analyse market trends, demand patterns, and competitor performance to identify revenue opportunities.

Kenntnisse

Team leadership

Communication skills

Interpersonal abilities

Problem solving

Ausbildung

Diploma in Hospitality Management

Tools

Reservation systems

Microsoft Office

Jobbeschreibung

Pullman Singapore Hill Street is seeking a dynamic Reservations Supervisor to lead day-to-day operations, coach agents, and ensure accurate bookings. You will monitor systems, manage inventory and collaborate with other departments to deliver seamless guest experiences.

The role requires a Diploma in Hospitality Management or related field, strong leadership, and excellent communication. You will adapt to a fast-paced environment, analyze trends, and help optimize revenue and occupancy while