Reservations Team Lead — Luxury Hotel (Central)

Pullman Hotels & Resorts; Singapore; In loco; SGD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

City Hall proximity

5-day workweek

Duty meals provided

Medical benefits

Birthday leave

Family care leave

AWS

Hotel discounts

Descrizione del lavoro

Pullman Singapore Hill Street seeks a Reservations Supervisor to manage day-to-day reservations, supervise agents, and ensure accurate processing of bookings for optimal occupancy and revenue.

Ideal candidates hold a Diploma in Hospitality Management or related field, have hotel reservations experience, strong leadership and communication skills, and proficiency with reservation systems and MS Office. Evening/weekend shifts may be required.

Competenze

• Diploma in Hospitality Management or related field required.
• Previous hotel reservations experience preferred.
• Strong leadership and communication skills essential.
• Proficiency with reservation systems and MS Office.
• Ability to work evenings, weekends and holidays as needed.

Mansioni

• Manage day-to-day operations of the reservations department.
• Supervise reservation agents and provide guidance and support.
• Ensure accuracy and efficiency in processing reservations and bookings.
• Monitor reservation systems and inventory to maximize occupancy and revenue.
• Handle guest inquiries, complaints, and special requests professionally.
• Collaborate with other departments to ensure seamless guest experiences.
• Train reservation agents on policies, procedures, and systems.
• Assist in developing strategies to optimize revenue and occupancy.
• Maintain up-to-date knowledge of industry trends and best practices.
• Analyze market trends and demand to identify revenue opportunities.

Conoscenze

Leadership

Communication

Team management

Attention to detail

MS Office

Reservation systems

Formazione

Diploma in Hospitality Management or related field

Strumenti

Reservation systems

Microsoft Office

Descrizione del lavoro

Pullman Singapore Hill Street seeks a Reservations Supervisor to manage day-to-day reservations, supervise agents, and ensure accurate processing of bookings for optimal occupancy and revenue.

Ideal candidates hold a Diploma in Hospitality Management or related field, have hotel reservations experience, strong leadership and communication skills, and proficiency with reservation systems and MS Office. Evening/weekend shifts may be required.