Hotel Duty Manager — Lead Guest Experience & Operations

Pullman Hotels & Resorts; Singapore; Vor Ort; SGD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Central location near City Hall MRT

5 days work week

Duty meals

Uniform provided

Comprehensive medical benefits

Birthday Leave

Family Care Leave

AWS

F&B and worldwide hotel discounts

Zusammenfassung

Pullman Singapore Hill Street is seeking a hospitality professional to support daily front office operations and guest services, ensuring service standards are met and issues are resolved tactfully.

The role requires at least two years in a similar capacity and knowledge of Hotel PMS, with a focus on delivering memorable guest experiences. The position offers comprehensive medical benefits, birthday and family leave, AWS, and worldwide staff discounts.

Qualifikationen

• Two years of experience in a similar capacity.
• Sound knowledge in Hotel PMS.
• Excellent customer service skills and ability to create delightful moments for guests.
• Able to thrive in a dynamic, fast-paced environment.
• Strong analytical and problem-solving skills.

Aufgaben

• Conduct daily briefings and ensure staff receive pertinent information.
• Manage and supervise staff to maintain high-quality service and standards.
• Communicate with Front Office Manager on guest services and hotel operations.
• Document all guest-related issues using the logbook.
• Provide management presence by assisting with guest needs and handling complaints tactfully.

Kenntnisse

Customer service

Analytical thinking

Problem solving

Thrives in fast-paced environment

Tools

Hotel PMS

Jobbeschreibung

Pullman Singapore Hill Street is seeking a hospitality professional to support daily front office operations and guest services, ensuring service standards are met and issues are resolved tactfully.

The role requires at least two years in a similar capacity and knowledge of Hotel PMS, with a focus on delivering memorable guest experiences. The position offers comprehensive medical benefits, birthday and family leave, AWS, and worldwide staff discounts.