Assistant Reservations Manager

PULLMAN; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Duty meals

Uniform provided

AWS

F&B and worldwide hotel discounts

Job summary

Pullman Singapore Hill Street in Singapore is seeking a Reservations Supervisor to lead day-to-day reservations operations and guide a team of reservation agents. You will ensure accurate processing, monitor inventory, and collaborate across departments to deliver seamless guest experiences.

The role requires a Diploma in Hospitality Management or related field, with experience in hotel reservations or front office. Strong leadership, communication, and system proficiency are essential.

Qualifications

• Diploma in Hospitality Management, Business Administration, or related field preferred.
• Previous experience in hotel reservations or front office operations required.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in reservation systems and Microsoft Office Suite.
• Ability to work well under pressure and in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Assist in managing day-to-day operations of the reservations department.
• Supervise reservation agents and provide guidance and support as needed.
• Ensure accuracy and efficiency in processing reservations and bookings.
• Monitor reservation systems and inventory to maximize occupancy and revenue.
• Handle guest inquiries, complaints, and special requests in a professional and timely manner.
• Collaborate with other departments to ensure seamless guest experiences.
• Train reservation agents on company policies, procedures, and systems.
• Assist in developing strategies to optimize revenue and occupancy.
• Maintain up-to-date knowledge of industry trends and best practices.
• Analyse market trends, demand patterns, and competitor performance to identify revenue opportunities.

Skills

Leadership

Communication

Reservation systems

MS Office

Education

Diploma in Hospitality Management, Business Administration, or related field

Tools

Reservation systems

Microsoft Office Suite

Job description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

Job Description

• Assist in managing day-to-day operations of the reservations department.
• Supervise reservation agents and provide guidance and support as needed.
• Ensure accuracy and efficiency in processing reservations and bookings.
• Monitor reservation systems and inventory to maximize occupancy and revenue.
• Handle guest inquiries, complaints, and special requests in a professional and timely
• manner.
• Collaborate with other departments to ensure seamless guest experiences.
• Train reservation agents on company policies, procedures, and systems.
• Assist in developing strategies to optimize revenue and occupancy.
• Maintain up-to-date knowledge of industry trends and best practices.
• Analyse market trends, demand patterns, and competitor performance to identify
  revenue opportunities.

Qualifications

• Diploma in Hospitality Management, Business Administration, or related field preferred.
• Previous experience in hotel reservations or front office operations required.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in reservation systems and Microsoft Office Suite.
• Ability to work well under pressure and in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Additional Information

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Family Care Leave
• AWS
• F&B and worldwide hotel discounts