Reservations Team Lead: Drive Revenue & Guest Experience

OUE Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Hilton in Singapore is seeking an Assistant Reservations Manager to lead the Reservations team, drive revenue and ensure service excellence across guest bookings. You will manage rosters, coach staff, and collaborate with Revenue Management and other departments to optimize occupancy and guest satisfaction.

The role emphasizes process improvements, data-driven decisions, and scalable operations within Hilton standards. A hospitality leadership background is preferred.

Qualifications

• Bachelor's degree or diploma in Hospitality or related field.
• Proven ability to lead, motivate and develop a high-performing team.
• Strong problem-solving and analytical skills; capable of turning insights into actions.
• Commercial awareness with understanding of reservations, inventory and revenue performance.
• Excellent organizational skills and attention to detail.

Responsibilities

• Lead the day to day operations of Reservations team, delivering service excellence and productivity.
• Coach, mentor and develop team members through onboarding, training and development plans.
• Drive reservations revenue, conversion and productivity targets through inventory management and demand analysis.
• Collaborate with Revenue Management, Sales, Marketing, Finance, Front Office, and Groups teams to align occupancy and promotions.
• Oversee all reservation activities with accuracy, compliance, and timely cross-functional communication.

Skills

Team leadership

Coaching

Problem-solving

Decision-making

Analytical thinking

Commercial awareness

Organizational skills

Education

Hospitality degree or diploma

Job description

Hilton in Singapore is seeking an Assistant Reservations Manager to lead the Reservations team, drive revenue and ensure service excellence across guest bookings. You will manage rosters, coach staff, and collaborate with Revenue Management and other departments to optimize occupancy and guest satisfaction.

The role emphasizes process improvements, data-driven decisions, and scalable operations within Hilton standards. A hospitality leadership background is preferred.