Reservations Sales Executive / Officer

MOMENTUS HOTEL ALEXANDRA; Singapore; Vor Ort; SGD 28.000 - 36.000; Vollzeit

Zusammenfassung

MOMENTUS HOTEL ALEXANDRA is seeking a Reservation Assistant to manage inquiries, confirm reservations, and input accurate data into the system. The role involves keeping room availability current and updating rates as needed.

You will maintain the Reservation Request File and assist in maximizing room sales through up-selling, working in a fast-paced environment with shifts to cover. Prior customer service experience is valued.

Qualifikationen

• Experience in customer-facing roles preferred.
• Good communication and problem-solving abilities.
• Able to work in a fast-paced environment and handle multiple inquiries.

Aufgaben

• Handle inquiries and obtain correct information regarding reservation details.
• Answer, confirm and process reservation requests and enter data into the system.
• Keep rooms available status and update hotel room rates as needed.
• Maintain and update the Reservation Request Form File.
• Assist in maximizing room sales by up-selling.

Kenntnisse

Customer service

Communication

Reservation system

Tools

Reservation system

Jobbeschreibung

Job Description

• To handle inquiries and obtain correct information regarding details of reservation.
• To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system.
• To keep up-to-date rooms available for sale and changes in hotel room rates.
• To maintain and update a Reservation Request Form File.
• To help maximize room sales by up-selling.

Requirements

• Able to perform shifts.
• Able to work in fast-paced environment.