Guest Relations Officer

FORTUNA TERRAZZA PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

FORTUNA TERRAZZA PTE. LTD. in Singapore is seeking a friendly front-of-house host to welcome guests, manage reservations and waitlists, and provide menu information for a smooth dining experience.

You will coordinate seating with servers and kitchen staff, answer inquiries, keep the lobby neat, and maintain a warm, professional atmosphere during busy periods. A strong emphasis on guest service and clear communication is essential.

Responsibilities

• Greet diners upon arrival, take reservations, and escort guests to their assigned tables to ensure a welcoming start to their visit
• Monitor and manage the waiting list and assign tables efficiently to maintain smooth guest flow
• Answer phone calls and respond accurately to customer questions about the menu, specials, and services
• Maintain cleanliness and organization of the waiting area and dining room to create a pleasant environment
• Collaborate with servers and kitchen staff to coordinate seating and manage wait times for optimal guest satisfaction
• Inform guests about menu options and introduce them to their designated server to enhance their dining experience
• Demonstrate a friendly and approachable attitude to foster a warm atmosphere for guests
• Use strong verbal communication skills to interact effectively with guests and front-of-house team members
• Organize reservations, waitlists, and guest flow efficiently to support smooth operations
• Handle multiple tasks simultaneously in a fast-paced environment while maintaining professionalism
• Support team members cooperatively to contribute to seamless restaurant operations
• Remain calm and composed during busy periods to ensure consistent service quality

Skills

Guest greeting

Communication

Reservations management

Waitlist coordination

Customer service

Job description

Job Summary

Welcome and seat guests, manage reservations and waitlists, handle inquiries, maintain a clean front of house, assist staff coordination, and provide menu information to ensure a smooth and positive dining experience.

Responsibilities

• Greet diners upon arrival, take reservations, and escort guests to their assigned tables to ensure a welcoming start to their visit
• Monitor and manage the waiting list and assign tables efficiently to maintain smooth guest flow
• Answer phone calls and respond accurately to customer questions about the menu, specials, and services
• Maintain cleanliness and organization of the waiting area and dining room to create a pleasant environment
• Collaborate with servers and kitchen staff to coordinate seating and manage wait times for optimal guest satisfaction
• Inform guests about menu options and introduce them to their designated server to enhance their dining experience
• Demonstrate a friendly and approachable attitude to foster a warm atmosphere for guests
• Use strong verbal communication skills to interact effectively with guests and front-of-house team members
• Organize reservations, waitlists, and guest flow efficiently to support smooth operations
• Handle multiple tasks simultaneously in a fast-paced environment while maintaining professionalism
• Support team members cooperatively to contribute to seamless restaurant operations
• Remain calm and composed during busy periods to ensure consistent service quality