Assistant Reservations Manager

MURRAY PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Benefits offered by this job

Discounts on F&B and room rates

Access to personalized learning development tools

2 nights yearly staycation

20% off Food/Alcohol Bill at all restaurants and bars

Job summary

The Garcha Group in Singapore is offering a unique opportunity to join their team. As a part of the boutique hotel group, you will manage reservations and ensure exceptional customer service. The ideal candidate will have at least 5 years' experience in a similar role and fluency in English.

This role involves processing all reservation requests, accommodating special requests, and maximizing revenue through effective sales techniques. Join us to enjoy fantastic perks including discounts and staycations.

Qualifications

• At least 5 years of experience in a similar role.
• Fluent in English, both written and spoken.
• Excellent telephone and email etiquette.

Responsibilities

• Process all reservation requests, changes, and cancellations.
• Ensure that all correspondence is replied to within 24 hours.
• Identify guest reservation needs and determine appropriate room types.
• Explain guarantee, special rate, and cancellation policies.
• Accommodate and document special requests.

Skills

Telephone etiquette

Email etiquette

Fluency in English

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Ensure that all correspondence are replied within 24 hours.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Any other duties/tasks as requested by management.

Key Requirements

• At least 5 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette