VIP Guest Experience Lead — Boutique Hotel

SSG HOTELS PTE. LTD.; Singapore; Vor Ort; SGD 48.000 - 72.000; Vollzeit

Benefits dieser Stelle

Hotel discounts

Global Learning + Development access

2 nights yearly staycation (Singapore)

20% off F&B at Garcha Group venues

Zusammenfassung

The Garcha Group in Singapore invites a guest-focused professional to join as Guest Experience Manager. You will be the brand ambassador, delivering a premium service experience, greeting VIP guests, and coordinating with departments to ensure seamless VIP arrivals and tailored amenities.

Expand guest satisfaction through proactive communication and flawless execution. Responsibilities include managing check-in/check-out processes, assisting with room assignments, and driving departmental goals,

Qualifikationen

• Responsibilities described in the job posting must be met to deliver a high-quality guest experience.

Aufgaben

• Be the brand ambassador of hotel, providing a positive “first impression” while guests walk-in to the hotel.
• Create a “WOW” experience of guests by delivering the highest quality and brand service standards to meet and exceed executive Guest and VIP expectations.
• Proactively greet guests at arrival lobby, provide direction, escort guest to destination, and provide accurate information on hours, promotions, VIP programs, events, etc.
• Serve as the main point of contact for VIP guests and ensure hotel departments are briefed on VIP guests.
• Drive departmental objectives for self and team to achieve KPIs.
• Make appropriate room selections based on VIP guest needs and prepare electronic keys.
• In-room check-in, greet guest, confirm rates and payment method.
• Inform guests about facilities and features; manage luggage delivery promptly.
• Manage desk queue and assist arrivals; offer express check-out when required.
• Handle guest requests and forward to relevant teams for action.
• Answer telephone inquiries, relay messages, and communicate guest needs.
• Retrieve mail, packages, and special items for guests as requested.
• Maintain composure during emergencies and heavy hotel activity; follow safety protocols.

Jobbeschreibung

The Garcha Group in Singapore invites a guest-focused professional to join as Guest Experience Manager. You will be the brand ambassador, delivering a premium service experience, greeting VIP guests, and coordinating with departments to ensure seamless VIP arrivals and tailored amenities.

Expand guest satisfaction through proactive communication and flawless execution. Responsibilities include managing check-in/check-out processes, assisting with room assignments, and driving departmental goals,