Remote Fintech Technical Support Engineer – Automation

Paxos; Singapore; On-site; SGD 173,990 - 199,000; Full time

Benefits offered by this job

Offers Equity

Offers Bonus

10% Bonus

Job summary

Multicoin is seeking a Technical Support Engineer based in Singapore to enhance customer experience and streamline support processes.

This role focuses on collaborating with various teams to ensure a responsive support system, addressing trade discrepancies, and supporting brokerage clients. Candidates should have technical support experience and strong troubleshooting skills.

The compensation range for this position is between SGD 173,990 and SGD 199,000 and includes equity and bonuses.

Qualifications

• 2-3+ years in technical support or customer-facing engineering.
• Experience collaborating with engineers and product managers.
• Strong troubleshooting and incident management skills.

Responsibilities

• Define and evolve support operations anticipating customer needs.
• Collaborate with Solutions Engineers for client onboarding.
• Monitor platform activity to preempt issues before they impact clients.

Skills

Technical support experience

Troubleshooting skills

Cloud platforms knowledge

APIs familiarity

Customer engagement

Experience with trading operations

Job description

Multicoin is seeking a Technical Support Engineer based in Singapore to enhance customer experience and streamline support processes.

This role focuses on collaborating with various teams to ensure a responsive support system, addressing trade discrepancies, and supporting brokerage clients. Candidates should have technical support experience and strong troubleshooting skills.

The compensation range for this position is between SGD 173,990 and SGD 199,000 and includes equity and bonuses.