Senior Crypto Tech Support Engineer

Crypto Currency; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Generous PTO

Full Benefits

Technology & Learning Allowances

Job summary

A leading crypto exchange platform in Singapore is seeking a Client Support Specialist to provide user interaction support and advanced troubleshooting. The ideal candidate has over 5 years of experience in a client-facing role and excellent communication skills. They will collaborate with engineering teams and contribute to documentation while being on-call, including occasional weekends. This position offers top-tier compensation and unlimited vacation.

Qualifications

• 5+ years of experience in a client-facing role.
• Exceptional communication skills with clients.
• Ability to operate independently with minimal supervision.
• Willingness to be on-call, including weekends.
• Familiarity with GitHub for code changes.

Responsibilities

• Serve as the primary technical contact for users.
• Act as the first contact for user-reported issues.
• Use tools like Postman to debug issues.
• Collaborate with engineering teams on technical issues.
• Contribute to documentation based on user feedback.

Job description

A leading crypto exchange platform in Singapore is seeking a Client Support Specialist to provide user interaction support and advanced troubleshooting. The ideal candidate has over 5 years of experience in a client-facing role and excellent communication skills. They will collaborate with engineering teams and contribute to documentation while being on-call, including occasional weekends. This position offers top-tier compensation and unlimited vacation.