Fintech Application Support Engineer - 24/7 Shifts

Aquariux; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

Aquariux in Singapore is looking for a System Support Representative to deliver exceptional customer service while supporting business users. This full-time position requires problem-solving skills in a fast-paced environment.

You will provide daily support, maintain records of interactions, and develop training manuals. Candidates must possess a qualification in Computer Science, be willing to work rotating shifts, and have strong communication skills.

Qualifications

• Willing to work on rotating shifts including weekends and public holidays.
• Experience in supporting fintech related software applications is a plus.
• Having domain knowledge in blockchain technologies would be advantageous.

Responsibilities

• Provide daily support to users, analyzing problems, and forming solutions.
• Communicate effectively with users to resolve issues and ensure satisfaction.
• Develop training manuals and procedures for users and support personnel.

Skills

Problem-solving skills

Technical support

Communication skills

Team collaboration

Education

Qualification in Computer Science or equivalent

Tools

HTML

JAVA

Job description

Aquariux in Singapore is looking for a System Support Representative to deliver exceptional customer service while supporting business users. This full-time position requires problem-solving skills in a fast-paced environment.

You will provide daily support, maintain records of interactions, and develop training manuals. Candidates must possess a qualification in Computer Science, be willing to work rotating shifts, and have strong communication skills.