Remote Portfolio Customer Success Manager (Pharma SaaS)

Viseven Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Medical Insurance

Professional Development

Flexible Work Environment

Job summary

Viseven Group in Singapore is looking for a Portfolio Customer Success Manager to assist clients with their SaaS platform eWizard. This role involves guiding clients through their digital transformation efforts, ensuring they effectively utilize Viseven's services.

The ideal candidate will have strong communication skills, experience in customer success or account management, and fluency in Japanese and English. Competitive compensation, career growth opportunities, and a supportive work environment are offered.

Qualifications

• Native / fluent in Japanese and English; Korean is a strong advantage.
• Experience in Customer Success or Account Management in B2B SaaS is preferred.
• Strong client engagement and project management capabilities.

Responsibilities

• Guide clients through digital transformation efforts effectively.
• Ensure clients fully understand and utilize Viseven solutions.
• Drive adoption of the platform with onboarding support.

Skills

Customer Success

Account Management

Strong client engagement

Project management

Excellent communication

Proactivity

Team collaboration

Job description

Viseven Group in Singapore is looking for a Portfolio Customer Success Manager to assist clients with their SaaS platform eWizard. This role involves guiding clients through their digital transformation efforts, ensuring they effectively utilize Viseven's services.

The ideal candidate will have strong communication skills, experience in customer success or account management, and fluency in Japanese and English. Competitive compensation, career growth opportunities, and a supportive work environment are offered.