Portfolio Customer Success Manager (Japanese & Korean speaking)

Viseven Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Medical Insurance

Professional Development

Flexible Work Environment

Job summary

Viseven Group in Singapore is looking for a Portfolio Customer Success Manager to assist clients with their SaaS platform eWizard. This role involves guiding clients through their digital transformation efforts, ensuring they effectively utilize Viseven's services.

The ideal candidate will have strong communication skills, experience in customer success or account management, and fluency in Japanese and English. Competitive compensation, career growth opportunities, and a supportive work environment are offered.

Qualifications

• Native / fluent in Japanese and English; Korean is a strong advantage.
• Experience in Customer Success or Account Management in B2B SaaS is preferred.
• Strong client engagement and project management capabilities.

Responsibilities

• Guide clients through digital transformation efforts effectively.
• Ensure clients fully understand and utilize Viseven solutions.
• Drive adoption of the platform with onboarding support.

Skills

Customer Success

Account Management

Strong client engagement

Project management

Excellent communication

Proactivity

Team collaboration

Job description

Overview

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and Life Science companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.

At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.

With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well positioned to serve our diverse clientele.

Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Role description

As a Portfolio Customer Success Manager, you will play a critical role in helping our clients succeed with our SaaS platform eWizard, as well as additional services. You will act as a trusted advisor, driving adoption, satisfaction, and long-term value through guidance and hands‑on support.

Responsibilities

• Be a valued partner to a client, guiding them through digital transformation efforts, sharing market trends, best practices, and leveraging the entire product and service portfolio to achieve maximum benefits. Be the voice of the customer to internal teams.
• Offer product and service expertise, ensuring clients fully understand and utilize Viseven solutions to achieve maximum benefits.
• Oversee initiatives across the portfolio, coordinating with internal teams to ensure successful execution. Manage day‑to‑day communication, keep all stakeholders on the same page, measure progress, ensure customer satisfaction, and challenge customers when needed.
• Drive adoption of the platform and new ways of working by supporting the onboarding process and providing help, advice, and consultancy in the post‑onboarding period.
• Identify new opportunities by finding gaps and pain points, converting them to opportunities, and supporting the Sales team during scoping of qualified opportunities.
• Perform regular status reviews, measure performance against agreed KPIs, share feedback with stakeholders, and plug gaps when necessary.
• Collaborate with internal teams—including delivery, product, support, and account teams—to ensure a seamless customer experience.

Required Hard Skills and Experience

• Location: APAC region
• Native / fluent in Japanese and English. Korean is a strong advantage; other APAC languages are a plus.
• Experience in Customer Success or Account Management, ideally in B2B SaaS or digital services.
• Strong client engagement skills, able to work at both strategic and operational levels.
• Project management capabilities focused on driving outcomes and coordinating across multiple teams.
• Excellent communication and relationship‑building skills, proactive and solution‑oriented.
• Understanding of the pharmaceutical industry and digital transformation trends is a plus.
• Comfort with data and KPIs, with the ability to analyze trends and identify improvement areas.

Soft Skills

• Proactivity, curiosity, and eagerness to learn.
• Adaptable and comfortable navigating change.
• Strong listener who communicates clearly and with empathy.
• Team player who collaborates across functions.
• Confident in giving and receiving feedback.
• Able to handle complexity, resolve conflicts, and keep things moving forward.

Competitive Advantages

• Understanding of the pharmaceutical industry, market dynamics, and digital transformation trends.
• Knowledge of the range of products and services offered by the organization and how they integrate within the digital infrastructure of relative platforms and tools such as DAM (e.g., Veeva), CRM (Veeva/Salesforce, IQVIA, etc.), and Marketing automation (SFMC, Eloqua, etc.).

What we provide

• Competitive Compensation: Regular performance‑based salary and career development reviews.
• Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
• Career Growth: Opportunities for professional and career advancement.
• Paid Time Off: 18 business days per year (20 after 2 years of service).
• Sick Leave: 4 business days per year for non‑documented absences; 20 for documented absences.
• Family Leave: 3 paid business days for marriage, childbirth, or bereavement.
• Medical Insurance: Comprehensive coverage.
• English Courses: Learning opportunities to improve language skills.
• Professional Development: Participation in forums and conferences.
• Corporate Events: Regular team‑building activities and events.
• Work Environment: Comfortable, fully equipped office and possibility to work from home.