Customer Success Manager — Drive Adoption & Renewal (SaaS)

Jedox; Singapore; On-site; SGD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work

Generous vacation

Health benefits

Career growth & training

Company discounts

Job summary

Jedox Singapore is seeking a Customer Success Manager to onboard, adopt, and renew a portfolio of Jedox customers, ensuring high satisfaction and ROI. You will identify expansion opportunities and drive value realization across finance, sales, and other functions.

You will lead customer engagements, communicate business value of FP&A and EPM concepts, and collaborate with Sales, Product, Support, and Services to deliver exceptional customer outcomes.

Qualifications

• 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization.
• Proven ability to drive retention, expansion, and strong adoption of SaaS solutions.
• Able to understand modeling, planning, and forecasting concepts and translate them into clear business value.
• Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys to scale Jedox solutions across multiple teams and functions.
• Experienced in leading QBRs, executive presentations, product demonstrations and roadmap discussions with senior stakeholders.
• Excellent communication and stakeholder management skills with strong executive presence.
• Comfortable working cross-functionally with Sales, Product, Support, and Services.
• Customer-first, proactive, and solution-oriented, with strong project and change-management capabilities.
• Working knowledge of FP&A processes or EPM consulting is strongly preferred
• A degree in Business, Economics, Computer Science, or a related field

Responsibilities

• Onboard and adopt a portfolio of Jedox clients, ensuring high satisfaction and ROI.
• Drive retention, renewal, and expansion across the customer base.
• Maintain proactive health checks and value realization with customers.
• Lead executive-level engagements and reviews to demonstrate business impact.
• Collaborate cross-functionally with Sales, Product, Support, and Services to ensure customer success.

Skills

Customer Success

Consulting

Account Management

Presales

Education

Business

Economics

Computer Science

Job description

Jedox Singapore is seeking a Customer Success Manager to onboard, adopt, and renew a portfolio of Jedox customers, ensuring high satisfaction and ROI. You will identify expansion opportunities and drive value realization across finance, sales, and other functions.

You will lead customer engagements, communicate business value of FP&A and EPM concepts, and collaborate with Sales, Product, Support, and Services to deliver exceptional customer outcomes.