Remote IT Support Specialist - APAC & Singapore

Simon-Kucher; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Simon-Kucher is seeking an IT Support Specialist in Singapore to deliver expert end-user IT support across the APAC region. The role covers hardware/software setup, issue diagnosis, and process documentation while collaborating with a global IT team.

You should have a 4–5 year background in IT support, a relevant Bachelor's degree, and ideally ITIL or Microsoft certifications. The position offers global exposure and cross-regional collaboration.

Qualifications

• Bachelor's degree in IT, Computer Science, Computer Engineering, or related field.
• 4–5 years of IT support experience, ideally in international organizations.
• Certifications (e.g., Microsoft, CompTIA, ITIL) are a plus.

Responsibilities

• Provide end-user IT support and troubleshooting for computer systems, software, and hardware.
• Set up and maintain hardware and standard software configurations.
• Manage asset and inventory records and coordinate equipment orders.
• Adhere to IT processes and contribute to knowledge base documentation.

Skills

End-user support

Windows 11

TCP/IP networking

Remote troubleshooting

Customer service

Education

Bachelor's degree in IT/CS/CE

Tools

Intune

Azure Active Directory (Entra)

Job description

Simon-Kucher is seeking an IT Support Specialist in Singapore to deliver expert end-user IT support across the APAC region. The role covers hardware/software setup, issue diagnosis, and process documentation while collaborating with a global IT team.

You should have a 4–5 year background in IT support, a relevant Bachelor's degree, and ideally ITIL or Microsoft certifications. The position offers global exposure and cross-regional collaboration.