IT Support Specialist

Simon-Kucher; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Simon-Kucher is seeking an IT Support Specialist in Singapore to deliver expert end-user IT support across the APAC region. The role covers hardware/software setup, issue diagnosis, and process documentation while collaborating with a global IT team.

You should have a 4–5 year background in IT support, a relevant Bachelor's degree, and ideally ITIL or Microsoft certifications. The position offers global exposure and cross-regional collaboration.

Qualifications

• Bachelor's degree in IT, Computer Science, Computer Engineering, or related field.
• 4–5 years of IT support experience, ideally in international organizations.
• Certifications (e.g., Microsoft, CompTIA, ITIL) are a plus.

Responsibilities

• Provide end-user IT support and troubleshooting for computer systems, software, and hardware.
• Set up and maintain hardware and standard software configurations.
• Manage asset and inventory records and coordinate equipment orders.
• Adhere to IT processes and contribute to knowledge base documentation.

Skills

End-user support

Windows 11

TCP/IP networking

Remote troubleshooting

Customer service

Education

Bachelor's degree in IT/CS/CE

Tools

Intune

Azure Active Directory (Entra)

Job description

IT Support Specialist

In Singapore - Singapore

The Singapore office serves as an important regional hub for supporting our APAC offices and is strategically well positioned within the global IT support model. Maintaining this position in Singapore ensures that local and regional users continue to receive reliable and timely IT support during APAC business hours.

The position also provides important resilience within the region. Our objective is to maintain two IT support team members covering Singapore and the APAC region, providing appropriate backup during absences, supporting workload peaks, and reducing dependency on individual team members.

The IT support group is part of our global IT organization. The Support team consists of the sub teams lifecycle, incident, and escalation support. This position forms part of our incident support team (around 15 people), locally covering the Singapore office and supporting the wider APAC region and equally responsible for global support and collaboration with our worldwide spread team.

What makes us special:

• Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.
• Unlock the power of opportunity. Advance your career in a thriving company that creates positive impact. We invest in your professional development every step of the way.
• Enjoy balance and flexible working. Be empowered to do your best work – whether it’s remotely or in the office.
• Prioritize your health and wellbeing. No matter where you live, we offer a competitive suite of health benefits to help keep you and your loved ones safe.
• Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things.

How you will make an impact:

End User Support and Troubleshooting

• Provide technical assistance to users and clients experiencing issues with computer systems, software, or hardware.
• Troubleshoot and diagnose problems related to network connectivity, software functionality, and hardware malfunctions.
• Respond to and resolve technical issues via email, video conference, or in-person.
• Ensure timely resolution of incoming support tickets, escalating where appropriate.

Hardware and Software Setup & Maintenance

• Assist in the setup, installation, and configuration of company IT equipment including laptops, desktops, and peripherals.
• Support the installation and configuration of standard software packages and tools.
• Coordinate hardware refreshes, replacements, and upgrades in alignment with lifecycle policies.
• Maintain and update equipment as needed to ensure optimal performance.

Asset and Inventory Management

• Maintain up-to-date records of hardware inventory using appropriate asset management tools.
• Monitor stock levels and coordinate equipment orders as needed.
• Ensure asset data accuracy, including location, user assignment, and lifecycle status.

Process Compliance and Continuous Improvement

• Document solutions and procedures in Adhere to IT support and service management processes, ensuring high‑quality service delivery.
• the internal knowledge base.
• Identify recurring issues and propose improvements to reduce future incidents.
• Support the standardization of processes and documentation across regions or teams.

Your profile:

• Corporate background in a global environment
• Experience in comparable service industries is considered beneficial but not strictly required
• Bachelor’s degree in IT, Computer Science, Computer Engineering, or a related field
• 4–5 years of experience in an IT support role, ideally in international organizations
• Certifications (e.g., Microsoft, CompTIA, ITIL) are considered a plus
• Solid understanding of Microsoft Windows operating systems (Windows 11), end-user client applications, and business software
• Understanding of technical concepts such as basic TCP/IP networking
• Experience with Microsoft Entra (Azure Active Directory) and Intune
• Practical experience in remote troubleshooting and supporting end users across geographies
• Demonstrated adherence to IT policies and established best practices
• Strong initiative and ability to work independently as a self-starter
• Solid written and verbal communication skills for internal and external stakeholder interaction
• Ability to document and clearly communicate organizational IT procedures
• Strong time management and organizational abilities to contribute to a global support workflow
• Logical and methodical problem-solving approach to technical challenges
• Capability to work efficiently in multicultural and distributed teams
• Fast learner with the intellectual capacity to adopt new technical procedures quickly and apply them in daily operations

About Simon-Kucher

Simon-Kucher is a global consultancy with more than 2,200 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. As a trusted commercial advisor, we combine deep consulting expertise, growth specialization, and technology to scale impact. We optimize every lever of commercial strategy – product, pricing, innovation, marketing, sales, and digital – based on deep insights into what customers value and are willing to pay for. With over 40 years of experience in monetization, we are regarded as the world’s leading commercial growth and pricing specialist. simon-kucher.com

We believe in building a culture that embraces diversity, equity, and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, remarkable things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone – our people, our clients and, of course, our business.