Remote IT Support Engineer - 1st Line (MS 365 & Entra ID)

Evernet Systems Pte Ltd.; Singapore; Remote; SGD 36,000 - 54,000; Full time

Benefits offered by this job

On‑call allowance

Equipment provided

Career path to L2/NOC

14 public holidays a year

Job summary

Evernet Systems Pte Ltd. is hiring a fully remote IT helpdesk specialist to handle L1 support for Microsoft 365 and Entra ID environments. You will triage tickets, perform remote fixes, and respond to monitoring alerts. You will log every step in HaloPSA and escalate complex issues to L2 or the NOC as needed.

The role supports remote workers across Southeast Asia, following Evernet's SOPs and security procedures, reporting to the Service Delivery Manager.

Qualifications

• Microsoft 365 user and licence administration
• Entra ID and Intune device enrolment and compliance
• Windows and macOS troubleshooting
• Networking basics DNS/DHCP/Wi-Fi/VPN

Responsibilities

• Handle L1 tickets and triage using SOPs
• Provide first response to alerts and monitoring systems
• Escalate to L2 or NOC when needed with notes
• Record troubleshooting steps in HaloPSA and SharePoint
• Join daily stand-up and log time on tickets

Skills

Microsoft 365

Entra ID

Intune

Endpoints

Networking basics

Tools (PSA, RMM)

Education

IT diploma or degree

Tools

PSA or ticketing system

RMM tools

Job description

Evernet Systems Pte Ltd. is hiring a fully remote IT helpdesk specialist to handle L1 support for Microsoft 365 and Entra ID environments. You will triage tickets, perform remote fixes, and respond to monitoring alerts. You will log every step in HaloPSA and escalate complex issues to L2 or the NOC as needed.

The role supports remote workers across Southeast Asia, following Evernet's SOPs and security procedures, reporting to the Service Delivery Manager.