MIS L1 IT Helpdesk Engineer (1-Year Contract)

NETS; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

NETS is seeking a MIS L1 Engineer on a 1 year contract to provide first-level IT support for end users, covering desktops, laptops, mobile devices, and collaboration tools in a Singapore-based environment.

You will handle user accounts in Active Directory, Entra ID, and Microsoft 365, assist with device provisioning and deployment, and manage incidents per SLA while supporting end-user productivity and security policies.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 0-3 years of IT Helpdesk / Desktop Support experience.

Responsibilities

• Provide first-line technical support via phone, email, service desk, and remote support tools.
• Diagnose and resolve hardware, software, operating system, and network-related issues.
• Log, track, and update incidents and service requests within the ITSM system.
• Escalate unresolved incidents to L2/L3 support teams when necessary.
• Follow incident management and service request procedures according to SLA requirements.

Skills

Windows 10/11

Microsoft 365

Active Directory

TCP/IP

DNS

DHCP

VPN

ITSM ticketing

Troubleshooting

Communication

Education

IT or CS degree

Tools

ServiceNow

Jira

ManageEngine

Job description

NETS is seeking a MIS L1 Engineer on a 1 year contract to provide first-level IT support for end users, covering desktops, laptops, mobile devices, and collaboration tools in a Singapore-based environment.

You will handle user accounts in Active Directory, Entra ID, and Microsoft 365, assist with device provisioning and deployment, and manage incidents per SLA while supporting end-user productivity and security policies.