Remote Guest Experience Specialist

Y-Axis; Singapore; Hybrid; SGD 50,000 - 75,000; Full time

Job summary

Marriott Hotels is seeking a Front Office/Guest Services professional in Singapore to provide exceptional guest relations, cash handling, and concierge support. You will greet guests, tailor recommendations, and coordinate with various departments to ensure a seamless stay.

You will upsell hotel facilities, maintain high service standards, and assist guests with transportation and check-in processes. A strong focus on communication, multitasking, and attention to detail is essential.

Qualifications

• Guest Relations, cash handling, and front office operations are core skills.
• Strong communication and time-management abilities.
• Experience with PMS and upselling hotel facilities is preferred.

Responsibilities

• Establish guest connection via email prior to arrival and be the contact for queries.
• Welcome guests and greet with a friendly, name-based approach.
• Anticipate guest needs and tailor recommendations based on preferences.
• Listen and respond to questions, resolve issues, and build guest trust.
• Interact with guests about stay, services, and local attractions; engage on social channels where appropriate.
• Upsell hotel facilities and services (Spa, Restaurant, Bar).
• Coordinate with Concierge for transportation and assist with luggage handling.

Skills

Guest Relations

Cash Handling

Property Management Systems

Upselling

Conflict Resolution

Customer Service

Concierge Services

Front Office Operations

Multitasking

Communication Skills

Time Management

Attention to Detail

Job description

Marriott Hotels is seeking a Front Office/Guest Services professional in Singapore to provide exceptional guest relations, cash handling, and concierge support. You will greet guests, tailor recommendations, and coordinate with various departments to ensure a seamless stay.

You will upsell hotel facilities, maintain high service standards, and assist guests with transportation and check-in processes. A strong focus on communication, multitasking, and attention to detail is essential.